Client Care Manager-Jenkintown

Visiting Angels of Jenkintown, Horsham, Chadds Ford & Havertown, PA; Jenkintown (PA); On-site; USD 40,000 - 70,000; Full time

Job summary

Join a compassionate home care agency as a Client Care Manager, where you will play a vital role in enhancing the lives of seniors. This position involves creating care schedules, managing caregiver assignments, and ensuring client satisfaction through effective communication and problem-solving. You will collaborate with a dedicated team to provide exceptional service and support to both clients and caregivers. If you are organized, detail-oriented, and passionate about making a difference, this is the perfect opportunity for you to thrive in a rewarding environment.

Benefits

Competitive salary based on experience

Quarterly bonuses

PTO

Healthcare benefit

Flexible Savings Plan

On-call pay

Qualifications

• Associate Degree in healthcare and 2 years supervisory experience preferred.
• Proficiency in Microsoft Office and scheduling systems required.

Responsibilities

• Create and implement care schedules for senior clients.
• Evaluate client and employee satisfaction and resolve complaints.

Skills

Excellent communication skills

Detail-oriented

Multitasking

Problem-solving

Client service excellence

Education

Associate Degree in a healthcare-related field

Tools

Microsoft Office

scheduling systems

healthcare industry-related software

Job description

Client Care Manager – Jenkintown, PA 19046

Are you looking to make a difference in people's lives? Are you flexible? Are you looking to have something that creates moments of satisfaction every day? If yes, then look no further.

Visiting Angels is a private, non-medical home care agency seeking an organized, efficient, and friendly individual to join our team as Client Care Manager.

As Client Care Manager, you will be responsible for creating and implementing the care schedules of our senior clients. Our Angel caregivers provide meaningful assistance for seniors in their home, and as Client Care Manager, you will assign appropriate caregivers and monitor their success.

Benefits:

• Competitive salary based on experience ("Pay for performance" culture with quarterly bonuses)
• PTO
• Healthcare benefit
• Flexible Savings Plan
• On-call pay
  
  

In this role you will:

• Participate in initial and ongoing client and caregiver scheduling
• Staff cases matched by clients' needs, caregivers' skills, experience, availability, and personality
• Schedule, participate, and document home visits, collecting client feedback on caregiver performance of duties. Address problems, as required
• Collaborate with Wellness Team Supervisor to review Plan of Care in accordance with client needs and wishes; support facilitation of updates as warranted
• Evaluate client and employee satisfaction to effectively resolve complaints and incidents
• Recognize and reward good job performance and promote caregiver recognition
• Escalate disciplinary action to the Client Care Coordinator Manager
• Maintain positive relationships with clients and referral sources
• Perform on-call evening and weekend duties, as directed
• Perform other functions as deemed appropriate by the management team
  
  

Requirements:

• Associate Degree in a healthcare-related field and two years of supervisory experience in home care is preferred
• Proficiency with Microsoft Office applications, scheduling systems, and other healthcare industry-related software
• Excellent communication skills and professionalism at all times
• Detail-oriented team player
• Ability to multitask, work under pressure and problem solve
• Strong commitment to client service excellence and ability to generate goodwill for Visiting Angels with our staff, clients, their families, and referral sources
• Ability to remain flexible, resilient, calm and maintain a sense of humor in all situations
• Ability to plan, organize, prioritize, delegate and accurately complete work activities within deadlines while managing interruptions
  
  

Apply today to join our home care team!

This position is open at our office in Jenkintown, PA. We are located at 1250 Greenwood Ave, #1, Jenkintown, PA 19046. Please call us at [phone] to learn more!

ALL APPLICANTS MUST BE ABLE TO PROVIDE PROOF OF VACCINATION.