Client Care Manager

MetroGreenscape; Charlotte (NC); On-site; USD 60,000 - 62,000; Full time

Benefits offered by this job

Health Reimbursement Account

Colonial Life Insurance Voluntary Plan

401(K) Retirement Savings Plan with 
$

Company Apparel annual allowance of $,

Paid Time Off

Eight company-paid holidays

Paid Bereavement Leave

Employee Perks

Company vehicle with a Company credit

Monthly phone stipend of $75

Company-provided laptop

Job summary

MetroGreenscape is actively recruiting a Landscape Field Manager to lead field operations from our Charlotte, NC office. The role focuses on retaining contracts and assisting clients with maintenance needs, while driving site improvements.

The ideal candidate has 2-5 years in landscape maintenance, strong communication, and solid organizational skills. A valid driver's license and willingness to travel around the Charlotte area are required.

Qualifications

• 2-5 years of landscape maintenance experience.
• Excellent oral and written communication skills.
• Strong organizational skills.
• Proficient with spreadsheets, especially Excel.
• Ability to make sound decisions under tight deadlines.
• Ability to plan, organize, and manage multiple activities.
• Valid Driver’s license; able to pass Background and Drug screening.

Responsibilities

• Develop and maintain a schedule to perform audits during customer meetings to ensure quality and service expectations are met.
• Supervise a team of landscaping crew members.
• Manage client expectations; communicate contract specifics.
• Make recommendations to clients for improvements to their sites.
• Conduct job site inspections frequently.
• Identify and pursue opportunities to upsell property enhancements.
• Perform maintenance on the job site as needed (weeding beds, pruning, etc.)

Skills

Team leadership

Communication

Excel

Organization

Decision making

Multitasking

Driver's license

Background check

Tools

Excel

Job description

MetroGreenscape is recruiting a Landscape Field Manager based in our Charlotte, NC office. This role is focused on driving contract maintenance retention and assisting our clients with all their maintenance needs, along with other assigned responsibilities.

What We Offer

• $60K - $62K annual salary plus bonus based on customer retention rate
• Individual Health Reimbursement Account
• Colonial Life Insurance Voluntary Plan
• 401(K) Retirement Savings Plan with Company Match
• Company Apparel annual allowance of $275.00
• Paid Time Off
• Eight (8) Company-paid holidays
• Paid Bereavement Leave
• Employee Perks
• Company vehicle with a Company credit card for fuel and networking expenses
• Monthly phone stipend of $75 to cover use of personal phone for business purposes
• Company-provided laptop

Key Responsibilities

• Develop and maintain a schedule to perform audits during customer meetings to ensure quality and service expectations are met.
• Supervise a team of landscaping crew members.
• Manage client expectations; communicate contract specifics.
• Make recommendations to clients for improvements to their sites.
• Conduct job site inspections frequently.
• Identify and pursue opportunities to upsell property enhancements.
• Perform maintenance on the job site as needed (weeding beds, pruning, etc.)

Must have the ability to:

• Ability to lift 60-80 pounds.
• Ability to work some weekends as required, and in inclement weather.
• Frequently stand, walk, and crouch on narrow and/or slippery surfaces.
• Bend, kneel, and stoop to pick up or move objects.
• Walk for long distances on sloped and uneven ground.
• Travel approximately 75% of the time in/around the Charlotte, NC area.

Qualifications and Skills

• 2 - 5 years of related experience in landscape maintenance.
• Excellent oral and written communication skills.
• Strong organizational skills.
• Well-versed and fluid with spreadsheets, especially Excel.
• Ability to effectively make sound decisions under tight deadlines.
• Ability to organize, plan, and manage multiple activities.
• Valid Driver’s license; ability to pass Background and Drug screening.