Production Manager

G&G Landscape Solutions; Charlotte (NC); On-site; USD 45,000 - 65,000; Full time

Job summary

G&G Landscape Solutions is seeking a Landscape Operations Manager in Charlotte, NC, responsible for managing personnel and resources to deliver quality landscaping services. This role emphasizes client service and overseeing landscape maintenance.

The ideal candidate will have four years of experience with two years in a supervisory role, a degree in a landscape-related field, and a strong commitment to customer service.

Qualifications

• Four years hands-on field experience, with two years supervisory experience preferred.
• Valid Driver’s License with an acceptable driving record.
• Solid knowledge of plant and turf identification and care.

Responsibilities

• Schedule and direct personnel and resources for quality services.
• Manage landscape maintenance activities and coordinate resources.
• Ensure job site quality meets standards.

Skills

Hands-on field experience

Supervisory skills

Customer service

Communication skills

Computer proficiency

Plant and turf identification

Education

Degree in landscape-related field or similar

Tools

Lawn care machinery

Microsoft Office

LMN software

Job description

G&G Landscape Solutions is a proud, locally owned, and full-service landscape company with over 30 years of dedicated landscape design service in the Charlotte metro area. G&G Landscape Solutions is committed to delivering a premium custom outdoor space for every customer. Our offerings include hardscape and landscape design services, expert installation of landscapes and hardscapes, and ongoing maintenance.

Our company values individuals with a keen eye for detail, outstanding communication skills, a robust work ethic, a thirst for knowledge, and a can‑do attitude. Come and be part of our elite team, where we take pride in transforming outdoor spaces into works of art. We’re not just creating landscapes but cultivating an exceptional work environment. Learn more at: gandglandscape.net.

Position Overview

The Landscape Operations Manager is responsible for scheduling and directing personnel and resources to provide quality, safe, and cost‑effective services to clients. This role supports the Divisional Team in estimating, budgeting, and client relations.

Responsibilities

Client Service

• Adhere to the company's Communication Promise: respond to client inquiries by 5 PM if contacted same day, and by 10 AM the next day if contacted after 5 PM.
• Ensure job site quality and appearance meet client and company standards.
• Understand client needs and maintain ongoing communication with Account Managers.
• Manage all landscape maintenance activities, including coordinating materials, personnel, equipment, and subcontractors.
• Consult with Account Managers to prepare specific action plans for scheduled services.
• Perform hands‑on work with crews as needed to meet work and scheduling demands.

Employee & Safety Management

• Communicate with, counsel, train, discipline, develop, and review employees.
• Provide hands‑on training and support to crew personnel in equipment operation, pruning techniques, safety, and quality standards.
• Prepare daily schedules for crews, emphasizing quality and efficiency.
• Monitor crew safety records and minimize accidents involving personnel and equipment.
• Keep emergency contact information up to date and ensure crews are appropriately attired and groomed.
• Oversee new hire paperwork and ensure accurate completion of all required items.

Administrative & Financial

• Manage and maintain administrative and record‑keeping systems, including payroll and weekly schedules.
• Order materials needed for jobs and monitor costs and deliveries.
• Request purchase orders prior to purchasing and use them in accordance with company guidelines.
• Ensure proper upkeep, maintenance, storage, use, and training for company equipment.
• Implement and enforce management‑issued policies and procedures.
• Participate in the end‑of‑month closing process and other assigned tasks.

Other Duties

• Ensure vehicle cleanliness.
• Perform minor equipment repairs such as pull cord replacement, spark plug replacement, belt repair, and tension adjustments.
• Perform other duties as assigned.

Requirements

• Four years of hands‑on field experience with 2 years of prior supervisory experience preferred.
• A two or four‑year degree in a landscape‑related field, general degree with coursework in the landscape field, or certification by a landscape association is preferred.
• Valid Driver’s License with an acceptable driving record.
• Comprehensive knowledge of division functions, geographic responsibilities, and customer assignments.
• Ability to operate various lawn care machinery, including mowers, edgers, and backpack blowers.
• Commitment to providing exceptional customer service to managers, employees, and clients.
• Solid knowledge of plant and turf identification and care, including disease and insect knowledge.
• Proficiency in basic math, including addition, subtraction, multiplication, division, area, and square feet.
• Excellent communication skills, both written and oral, in English.
• Strong supervisory and problem‑solving skills, including reasoning and judgment.
• Working knowledge of computer software (LMN and Microsoft Office), hardware, and servers.
• Proficiency in using a variety of computer software applications, including Microsoft Excel, Word, PowerPoint, and Outlook.