Client Care Customer Service Representative

AJF Inspections; Englewood (CO); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Competitive starting pay

Promotion opportunities

Ongoing training

Family-friendly culture

Inclusive culture

Employee events

Team support

Job summary

ListingPro by Axium is looking for a Client Care Customer Service Representative in Englewood, CO to deliver exceptional service, handle inquiries, and support billing and scheduling. This on-site role emphasizes building trust with clients and real estate partners while educating them on services.

The position requires a high school diploma, strong communication and problem-solving abilities, and the ability to work with a distributed team. Competitive pay and growth opportunities are offered.

Qualifications

• High school diploma or GED required.
• Proficient phone skills and professional rapport.
• In-office position, 5 days per week.
• Strong written and verbal communication and active listening.
• Ability to adapt to changing business needs and technologies.

Responsibilities

• Handle incoming customer service calls with care and accuracy.
• Provide high levels of customer service for inquiries, billing, access, and scheduling.
• Educate clients and real estate agents on services and options.
• Assist with sales inquiries over phone and other channels as needed.
• Process payments and support collections when necessary.
• Resolve client concerns with the client success team.

Skills

Proficient phone skills

Written & verbal communication

Customer service experience

Team collaboration

Problem solving

Time management

Attention to detail

Education

High school diploma / GED

Tools

Customer service software

Job description

Client Care Customer Service Representative

Job Category: Operations

Requisition Number: CLIEN001267

• Full-Time
• On-site
• Rate : $24 USD per hour

Locations

Showing 1 location

ListingPro
Englewood, CO 80112, USA

Description

The Client Care Customer Service Representative is a crucial team member dedicated to delivering exceptional service and ensuring client satisfaction at every interaction. This role handles customer service inquiries, including billing, access, scheduling support, and client education, while maintaining positive and professional relationships. As a primary point of contact, the Client Care Customer Service Representative builds trust and resolves issues with care and efficiency. By supporting clients and internal teams, this team member plays a vital role in ensuring a seamless experience for our customers and contributing to the company's overall success.

Company Overview

ListingPro by Axium is a leading real estate sign installation and printing company dedicated to providing top-notch service to our clients. We foster a teamwork and accountability culture and are committed to creating a positive work environment where every team member can thrive. We seek a dynamic and motivated individual to join our team as a Client Care Customer Service Representative.

Join a team of talented high performers supported by a robust and vibrant culture that has made ListingPro an employer of choice in the industry!!

Role and Responsibilities

• Effectively handle incoming customer service calls
• Provide a high level of customer service
• Handle incoming inquiries related to questions, billing, access, warranty support, and all other customer service needs via phone, email, and text
• Educate clients and real estate agents on services and inspection options that best meet their needs
• Assist with sales-related inquiries via phone and non-call channels as needed
• Conduct outbound customer service-related calls
• Assist clients and agents with rescheduling, cancellations, and adding services as needed
• Confirm next-day services and communicate updates with clients and agents
• Process payments and manage collections efficiently
• Address client complaints, gather information, and liaise with the client success department to resolve issues
• Develop and maintain knowledge of services and territories served to support client inquiries
• Assist team members in the field through communication in the Team Member Support channel
• Complete additional tasks or special projects as assigned by ListingPro management

Requirements

• High school diploma, GED, or equivalent (additional education preferred but not required)
• Proficient phone skills, with the ability to engage clients professionally and build rapport
• In-office position (5 days/week)
• Strong written and verbal communication skills, including active listening and a friendly, helpful communication style
• Ability to adapt to changing business needs, processes, and technologies
• Strong problem-solving skills, with the ability to think critically and resolve client concerns efficiently
• Team-oriented with the ability to collaborate with colleagues to meet company goals
• Familiarity with general administrative procedures and systems
• Attention to detail, including proofreading and verifying information accuracy
• Experience working remotely and within a distributed team (preferred)
• Proficiency with computers, mobile devices, and customer service software (preferred)
• Strong time management and organizational skills, with the ability to prioritize tasks effectively
• Ability to follow instructions, adhere to policies, and maintain a quiet, undistracted work environment
• Previous call center, sales, or customer service experience is a plus

Company Benefits

• Competitive starting pay
• A growing company that encourages leadership development and promotion
• Knowledgeable, encouraging, and present leadership
• Family-friendly culture with regular employee events/gatherings
• Inclusive and collaborative culture
• Ongoing training and personal learning opportunities
• Be supported by caring teammates who like to have fun!

We turn ordinary home services into extraordinary experiences by delivering a high level of care, communication, and professionalism.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.