Medical Receptionist - Client Care Coordinator

TheraCorp; Holmdel Township (NJ); Sur place; USD 23 000 - 32 000; Plein temps

Avantages offerts par ce poste

Health, Dental, and Vision Insurance

401(k) Retirement Plan

Profit Sharing

Life Insurance

Paid Time Off (PTO)

Résumé du poste

TheraCorp Behavioral Health in Holmdel, NJ seeks a dependable Medical Receptionist / Client Care Coordinator to greet clients, answer calls, schedule appointments, and support clinicians and staff. The role emphasizes organization, confidentiality, and a welcoming, professional atmosphere.

The ideal candidate has strong multitasking abilities, solid computer skills, and excellent communication. This full-time on-site position offers benefits and a collaborative team environment.

Qualifications

• Two years of administrative, front desk, medical office, or customer service experience preferred.
• Strong organizational skills, attention to detail, and the ability to multitask, prioritize, and follow through.
• Ability to work independently and under pressure while managing multiple responsibilities.
• Strong computer skills and ability to learn new software systems.
• Excellent communication and interpersonal skills.
• Reliable attendance and ability to work the required schedule, including three evenings per week.

Responsabilités

• Serve as the first point of contact by greeting clients warmly, answering a high volume of phone calls, and providing accurate, timely information.
• Schedule, confirm, and reschedule client appointments while clearly communicating TheraCorp’s policies, procedures, and payment responsibilities.
• Maintain accurate client records, process payments, and complete daily administrative tasks with a high level of accuracy.
• Maintain and update internal tracking systems to support organization, accountability, and efficient daily operations.
• Collaborate closely with clinicians and administrative team members to coordinate schedules and support seamless daily operations.
• Identify scheduling or administrative issues and communicate them promptly to ensure appropriate follow-through and resolution.
• Maintain a clean, organized, and welcoming reception area that reflects TheraCorp’s commitment to providing an exceptional client experience.
• Protect client confidentiality and follow all applicable privacy procedures.
• Model and uphold TheraCorp’s core values in every interaction with clients, colleagues, and partners.

Connaissances

Admin/front desk exp

Organizational skills

Multitasking & prioritization

Independent work under pressure

Strong computer skills

Excellent communication

Reliable attendance

Evening availability

Description du poste

TheraCorp Behavioral Health is seeking a dependable, organized, and professional Medical Receptionist / Client Care Coordinator to join our Holmdel office. Do you enjoy helping people, creating a welcoming environment, and being the person others can count on? At TheraCorp Behavioral Health, the Client Care Coordinators play an important role in making a difference in the lives of clients while being a valued member of a collaborative team. At TheraCorp, we understand that reaching out for mental health care can be a vulnerable and important step for many clients. The first interaction a client has with our practice often shapes their entire experience, and we are looking for someone who takes pride in making every interaction welcoming, respectful, and professional. As a Client Care Coordinator, you will be an essential part of our daily operations. You will be the first point of contact for clients, helping create a positive experience while supporting our clinicians and administrative team. This role requires someone who enjoys working with people, thrives in a fast-paced environment, and takes pride in keeping things organized and running smoothly. The ideal candidate is dependable, detail-oriented, communicates professionally, takes ownership of their responsibilities, and follows through on commitments. If you are someone who enjoys helping others, solving problems, and being part of a team where your work truly matters, we would love to hear from you.

Benefits Include

• Health, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Profit Sharing
• Life Insurance
• Paid Time Off (PTO)

Compensation

$20 Hourly

Qualifications

• Two years of administrative, front desk, medical office, or customer service experience preferred. Experience in a mental health or healthcare setting is a plus, but not required.
• Strong organizational skills, attention to detail, and the ability to multitask, prioritize, and follow through.
• Ability to work independently and under pressure while managing multiple responsibilities.
• Strong computer skills and ability to learn new software systems.
• Excellent communication and interpersonal skills.
• Reliable attendance and ability to work the required schedule, including three evenings per week.

Responsibilities

• Serve as the first point of contact by greeting clients warmly, answering a high volume of phone calls, and providing accurate, timely information.
• Schedule, confirm, and reschedule client appointments while clearly communicating TheraCorp’s policies, procedures, and payment responsibilities.
• Maintain accurate client records, process payments, and complete daily administrative tasks with a high level of accuracy.
• Maintain and update internal tracking systems to support organization, accountability, and efficient daily operations.
• Collaborate closely with clinicians and administrative team members to coordinate schedules and support seamless daily operations.
• Identify scheduling or administrative issues and communicate them promptly to ensure appropriate follow-through and resolution.
• Maintain a clean, organized, and welcoming reception area that reflects TheraCorp’s commitment to providing an exceptional client experience.
• Protect client confidentiality and follow all applicable privacy procedures.
• Model and uphold TheraCorp’s core values in every interaction with clients, colleagues, and partners.