Client Care Coordinator – Home Health Scheduling & Liaison

Interim HealthCare Inc.; Greenville (SC); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Competitive pay

Health coverage

401(k) with match

Free CEUs

Tuition assistance

Fitness reimbursement

PTO and holidays

Well-being services

Job summary

Interim HealthCare Inc. in Greenville, SC is seeking a Client Care Coordinator to ensure rapid matching of clients with qualified caregivers and to manage scheduling, referrals, and communications.

You will act as the liaison between clients, families, caregivers, and the care team, delivering exceptional service and coordinating care with sensitivity and professionalism. The role emphasizes organization, problem-solving, and adherence to healthcare regulations while supporting growth through

Qualifications

• High school graduate or equivalent.
• One year of healthcare or related business experience preferred.
• Excellent phone, problem solving and computer skills. Proficiency in Excel, organization and details, and people oriented with good communication skills required.
• Must possess a valid driver's license.

Responsibilities

• Fill patient care orders with qualified caregivers promptly and efficiently, ensuring the right staff are matched to each client's needs.
• Coordinate and manage client schedules, process new referrals, and communicate schedule changes in a timely manner.
• Serve as a liaison between Interim HealthCare, clients, families, caregivers, and the community to foster positive relationships.
• Deliver exceptional customer service by exceeding client expectations, responding to inquiries promptly, and resolving concerns with professionalism.
• Follow up on client and employee concerns, using sound judgment to resolve issues or escalating them to the appropriate supervisor when needed.
• Maintain accurate scheduling records, documentation, and confidentiality while ensuring compliance with company policies and healthcare regulations.
• Collaborate with clinical staff and management to support quality patient care, effective communication, and efficient staffing.
• Support employee success by providing guidance on company policies, promoting a positive work environment, and contributing to business growth through outstanding client satisfaction.
• Perform general office, phone, and on-call responsibilities while leveraging technology to ensure efficient daily operations.

Skills

Phone skills

Problem solving

Excel proficiency

Organizational skills

Communication skills

People orientation

Education

High school diploma or equivalent

Tools

Excel

Job description

Interim HealthCare Inc. in Greenville, SC is seeking a Client Care Coordinator to ensure rapid matching of clients with qualified caregivers and to manage scheduling, referrals, and communications.

You will act as the liaison between clients, families, caregivers, and the care team, delivering exceptional service and coordinating care with sensitivity and professionalism. The role emphasizes organization, problem-solving, and adherence to healthcare regulations while supporting growth through