Client Care Coordinator: Care Plans & Scheduling

SERENITY HOME HEALTH CARE; Bridgeview (IL); On-site; USD 2,755,000 - 3,031,000; Full time

Job summary

SERENITY HOME HEALTH CARE is seeking a Full Time Clerical role in Bridgeview, IL to support client onboarding, intake calls, and ongoing record maintenance. You will serve as a key contact for clients, caregivers, and partners, ensuring accurate information and timely follow-up.

The role emphasizes strong customer service, English fluency, and the ability to manage care plans, reports, and scheduling. A high school diploma and prior home healthcare experience are preferred.

Qualifications

• Demonstrated customer service and communication skills.
• Problem solving and attention to detail.
• Technical proficiency using computers and generating reports.
• Able to speak, read and write English fluently; able to speak Arabic.

Responsibilities

• Serve as first point of contact for clients and partners with excellent customer service.
• Handle intake calls, gather information, and inform clients about services and fees.
• Monitor dashboards, coordinate with caregivers, and manage care plans.
• Update client records and ensure accurate documentation and reporting.
• Support staff training and participate in operational meetings.
• Perform clerical tasks such as filing, uploading, copying, or faxing.

Skills

Customer service

Communication

Problem solving

Attention to detail

Technical proficiency

English fluency

Arabic language

Education

High school diploma or equivalent

Job description

SERENITY HOME HEALTH CARE is seeking a Full Time Clerical role in Bridgeview, IL to support client onboarding, intake calls, and ongoing record maintenance. You will serve as a key contact for clients, caregivers, and partners, ensuring accurate information and timely follow-up.

The role emphasizes strong customer service, English fluency, and the ability to manage care plans, reports, and scheduling. A high school diploma and prior home healthcare experience are preferred.