Client Care Coordinator CalAIM

Care Partners; Irvine (CA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

401k with employer matching

PTO 15 days + 6 holidays

Voluntary Life & FSA options

Dog-friendly office

Job summary

Care PartnersAtHome in Orange County, CA is seeking a Client Care Coordinator to ensure seamless onboarding, caregiver placement, scheduling support, and ongoing service management.

You will act as the primary liaison among clients, families, caregivers, and payer requirements, leveraging AlayaCare or similar platforms, with a focus on organization, communication, and compassionate service. Fluency in Spanish is highly preferred.

Qualifications

• Fluent Spanish preferred.
• High school diploma or equivalent required.
• 1–2 years in home care, healthcare coordination, or client services preferred.
• Strong organizational and communication skills required.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Serve as the primary point of contact for scheduling clients and families.
• Support client care continuity following start of care.
• Ensure accurate collection and entry of client information in AlayaCare.
• Coordinate caregiver placement, scheduling, and coverage needs.
• Monitor ongoing client satisfaction and address service issues.
• Maintain accurate documentation, authorizations, and compliance requirements.
• Collaborate with Intake, Scheduling, Billing, and Operations teams.

Skills

Fluent Spanish Speaker

Strong organizational

Communication skills

Manage multiple priorities

Education

High school diploma or equivalent

Tools

AlayaCare

CalAIM

Regional Center programs

Job description

• On-Call evening/morning hours 2-3 times a week $90 on weekday evenings, $115 on weekends
• Medical, Dental, Vision, 401k with employer matching, Voluntary Life, Flex-Spending Account Options Savings
• Generous PTO Plan (15 Days) and encouragement to USE IT!
• 6 holidays
• Grow & Shine: Work alongside healthcare professionals who mentor and support your career growth.
• Open Doors, Open Minds: Transparent leadership that listens and values your voice.
• Work-Life Bliss: Team outings, company events, and a commitment to putting you first.
• An Office That Feels Like Home: Modern, welcoming, and dog-friendly (as long as Fido’s well-behaved!).

About Us

Care PartnersAtHome is a leading provider of non-medical home care services in Orange County. We serve a diverse client population including Private clients, CalAIM Community Supports members, and Regional Center consumers. Our mission is to deliver high-quality, compassionate, and reliable care while supporting families, caregivers, and payer partners with excellence and accountability.

The Client Care Coordinator plays a central role in ensuring seamless care delivery by coordinating client onboarding, caregiver placement, scheduling support, and ongoing service management. This role serves as a primary operational liaison between clients, families, caregivers, internal teams, and payer requirements.

Education and Experience

• Fluent Spanish Speaker highly preferred
• High school diploma or equivalent
• 1–2 years experience in home care, healthcare coordination, or client services
• Strong organizational and communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Experience with AlayaCare, CalAIM, or Regional Center programs preferred

Essential Functions

• Serve as a primary point of contact for scheduling clients and families
• Support client care continuity following start of care
• Ensure accurate collection and entry of client information in AlayaCare
• Coordinate caregiver placement, scheduling, and coverage needs
• Monitor ongoing client satisfaction and address service issues
• Maintain accurate documentation, authorizations, and compliance requirements
• Collaborate with Intake, Scheduling, Billing, and Operations teams

Additional Information

All your information will be kept confidential according to EEO guidelines.