Client Services – Staffing Coordinator

Jobtailor; California (MO); Hybrid; USD 45,000 - 70,000; Full time

Job summary

Jobtailor is seeking a Hybrid Healthcare Coordinator to manage intake, scheduling, and ongoing client support. You will collaborate with clinical leadership to schedule consultations, document records, and ensure smooth onboarding for clients and caregivers.

The role requires strong organization, confidentiality, and proficiency with Google Workspace, CRM tools, and scheduling software. Hybrid in-office days are expected with remote coordination as needed.

Qualifications

• Experience coordinating healthcare or home care services.
• Ability to manage client intake and documentation accurately.
• Strong written and verbal communication skills required.

Responsibilities

• Answer inquiries from clients, families, and referral sources.
• Schedule consultations, assessments, and onboarding with clinical leadership.
• Gather and document intake information accurately.
• Maintain organized client and caregiver records in internal systems.
• Create and update caregiver/nurse schedules and coordinate staffing.
• Support onboarding processes and on-call coverage.

Skills

Healthcare coordination

Scheduling

Customer service

Communication

Organization

Multitasking

Confidentiality

Tools

Google Workspace

Microsoft Office

Scheduling software

CRM tools

AlayaCare

Job description

Responsibilities

• Answer incoming client, family, referral source, website, and email inquiries.
• Respond promptly and professionally to prospective clients, referral partners, and families.
• Gather and document intake information accurately.
• Schedule consultations, assessments, and onboarding appointments in collaboration with clinical leadership.
• Follow up with prospective clients and families to support service conversion and client satisfaction.
• Coordinate client onboarding paperwork and related documentation.
• Maintain accurate client, referral, and intake records in AlayaCare, CRM systems, Google Workspace, and other internal platforms.
• Create, update, and maintain nurse and caregiver schedules for private‑duty nursing and caregiving services.
• Fill open shifts and coordinate staffing coverage to help ensure uninterrupted client care.
• Manage caregiver and nurse availability, call‑offs, replacements, and urgent schedule changes.
• Communicate schedule updates clearly with staff, clients, families, and leadership.
• Support onboarding processes for clients, caregivers, nurses, and internal staff as assigned.
• Maintain organized client and caregiver files, databases, tracking systems, and documentation logs.
• Participate in a structured on‑call rotation for intake, scheduling, and urgent staffing needs.
• Support management of company social media platforms, including Instagram, LinkedIn, and TikTok.

Requirements

• Minimum of 2 years of experience in healthcare coordination, home care, home health, private duty care, staffing, scheduling, intake, client services, customer service, or administrative support.
• Strong verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Ability to multitask, prioritize, and respond professionally in urgent or time‑sensitive situations.
• Ability to work independently while maintaining close communication with leadership.
• High level of discretion, reliability, professionalism, and commitment to confidentiality.
• Proficiency with Google Workspace, Microsoft Office, scheduling software, CRM tools, and digital communication platforms.
• Ability to learn and accurately use AlayaCare or a similar EMR, home care, or scheduling system.
• Ability to work a hybrid schedule and report in person on required office days.
• Ability to participate in assigned on‑call coverage.
• Ability to lift up to 50 pounds, with or without reasonable accommodation.