Client Care Coordinator - Auto Service

Marietta Toyota; Marietta (GA); On-site; USD 38,000 - 48,000; Full time

Job summary

Marietta Toyota is seeking a Service Coordinator to support the service client care center by managing inbound reservation calls and confirming appointments. The role includes following up with due and overdue service clients, staying current with service specials and recalls, and adhering to training materials to answer guest questions.

Strong communication and a friendly, proactive attitude are essential to providing a red carpet client experience.

Qualifications

• Excellent communication skills and articulate speaking ability.
• Cheerful and enthusiastic demeanor.
• Strong work ethic and adaptable attitude.
• Enjoys making outbound calls with energy and teamwork alignment.

Responsibilities

• Handle inbound service reservation calls.
• Confirm service reservations and perform outbound follow-ups for due/overdue clients.
• Stay updated on manufacturer service specials, mail pieces, and recall notices.
• Follow training materials and word tracks to answer guest questions accurately.
• Use knowledge-base tools to search for answers before transferring to a Service Advisor.
• Adhere to Client Care Center Policies and Procedures.

Skills

Outstanding communication

Cheerful disposition

Great work ethics

Can-do attitude

Outbound calls enthusiasm

Education

Service-Mastery certification

Job description

Marietta Toyota is seeking a Service Coordinator to support the service client care center by managing inbound reservation calls and confirming appointments. The role includes following up with due and overdue service clients, staying current with service specials and recalls, and adhering to training materials to answer guest questions.

Strong communication and a friendly, proactive attitude are essential to providing a red carpet client experience.