Toyota Service Coordinator

Marietta Toyota; Marietta (GA); On-site; USD 38,000 - 48,000; Full time

Job summary

Marietta Toyota is seeking a Service Coordinator to support the service client care center by managing inbound reservation calls and confirming appointments. The role includes following up with due and overdue service clients, staying current with service specials and recalls, and adhering to training materials to answer guest questions.

Strong communication and a friendly, proactive attitude are essential to providing a red carpet client experience.

Qualifications

• Excellent communication skills and articulate speaking ability.
• Cheerful and enthusiastic demeanor.
• Strong work ethic and adaptable attitude.
• Enjoys making outbound calls with energy and teamwork alignment.

Responsibilities

• Handle inbound service reservation calls.
• Confirm service reservations and perform outbound follow-ups for due/overdue clients.
• Stay updated on manufacturer service specials, mail pieces, and recall notices.
• Follow training materials and word tracks to answer guest questions accurately.
• Use knowledge-base tools to search for answers before transferring to a Service Advisor.
• Adhere to Client Care Center Policies and Procedures.

Skills

Outstanding communication

Cheerful disposition

Great work ethics

Can-do attitude

Outbound calls enthusiasm

Education

Service-Mastery certification

Job description

Become a Marietta Toyota Service Coordinator!

Are you someone who has outstanding communication skills and loves to help others? We are looking for friendly and professional individuals to assist the client care manager in accomplishing their goals of providing a red carpet client experience from start to finish. The Marietta Toyota Service Coordinator works within the service client care center and is responsible for handling inbound service reservation calls, confirming service reservations, performing outbound follow-up calls for due and overdue service clients, and any additional outbound calls requested by the service management team.

What are the Job Responsibilities of a Marietta Toyota Service Coordinator?

So, what is a day in the life of a Marietta Toyota Service Coordinator like? The basic responsibilities of a Marietta Toyota Service Coordinator are as follows:

• Assist with and handle inbound service reservation calls
• Confirm service reservations and perform outbound follow-up calls for due and overdue service clients
• Keep current with service specials, all direct mail pieces, and recall notices from the manufacturer
• Follow all training materials including inbound service call guides and Strategic Responses (word tracks) in order to accurately answer all guest's questions
• Use the Blueprint Knowledge-Drive to search for answers to guest's questions prior to transferring the phone call to a Service Advisor
• Following the “Client Care Center Policies and Procedures” manual

What are the Qualifications for a Marietta Toyota Service Coordinator?

A Marietta Toyota Service Coordinator is typically the first point of contact for our Smyrna customers, so it’s important that they are greeted by a friendly, welcoming individual who is eager to help. Marietta Toyota strives to provide a red carpet service experience from start to finish, and a service coordinator plays an integral role in making that happen. Qualifications include:

• Outstanding communication skills and ability to speak articulately
• Cheerful and enthusiastic disposition
• Great work ethics and a “can do” attitude in the face of change
• Enjoys conducting outbound telephone calls with enthusiasm and supports the goals and vision of the team
• Completion of Service-Mastery certification training with a minimum score of 85%
• The ability to work flexible hours, including Monday – Saturday from 6:30 a.m. to 8 p.m.

Contact Marietta Toyota for More Information

If you are passionate about helping customers and striving to keep our Marietta service center running smoothly, we want you to be a part of our team. If you have any questions about the position, please don't hesitate to contact us. We look forward to hearing from you!