Client Care Coordinator 9am-6pm

Iowa Home Care; West Des Moines (IA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health, Dental, Vision, and Life Ins.

Short-term and Long-term Disability

Flex-Spending Account

Employee Assistance Program

Excellent 401K with Employer Match

PTO and Paid Holidays

Wellness Program with on-site gym

Continuing Education Opportunities

Job summary

Iowa Home Care in West Des Moines, IA is seeking a full-time Scheduler to ensure clients receive care and staff are supported with accurate scheduling. You’ll coordinate with field staff, clients, and physicians to maintain seamless care delivery.

Ideal candidates have 3-5 years of scheduling experience, a High School Diploma or GED, and strong communication skills. The role involves maintaining calendars, addressing inquiries, and ensuring timely visits and documentation.

Qualifications

• High School Diploma or GED required.
• 3-5 years of scheduling experience preferred.
• 1-2 years of home care experience preferred.
• Strong knowledge of scheduling principles and office procedures.
• Proficient with computers, phones and other office equipment.
• Excellent communication and confidentiality skills.

Responsibilities

• Coordinate scheduling by communicating with field staff, clients and caregivers to ensure accurate and timely visit assignments.
• Build and maintain strong working relationships with clinicians and clients to support smooth day-to-day operations and continuity of care.
• Ensure all physician-ordered visits are scheduled, staffed and completed within required timeframes.
• Maintain and update employee and client calendars daily to ensure shifts and visits are properly assigned.
• Respond to scheduling inquiries from staff, clients and physicians' offices promptly.
• Run and review daily scheduling and compliance reports and address missed visits or staffing gaps.
• Identify scheduling conflicts and assist with solutions to ensure uninterrupted service delivery.

Skills

Scheduling

Communication

Organization

Confidentiality

Customer service

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Job Details

Job Location: WDM - West Des Moines, IA - West Des Moines, IA 50266

Position Type: Full Time

Salary Range: $18.00 - $20.00 Hourly

Job Shift: Day

Overview: Join Iowa Home Care as a Scheduler, where you’ll play a vital role in ensuring that our clients receive the care they need, and our staff are supported with accurate and efficient scheduling. As a Scheduler, you’ll work closely with our field staff, clients, and physicians to maintain seamless care delivery and uphold the high standards Iowa Home Care is known for.

Benefits

• Health, Dental, Vision, and Life Insurance
• Short-term and Long-term Disability Insurance
• Flex-Spending Account
• Employee Assistance Program
• Excellent 401K with Employer Match
• PTO and Paid Holidays
• Wellness Program with on-site gym
• Continuing Education Opportunities

Responsibilities

• Coordinate scheduling by communicating consistently with field staff, clients, and caregivers to ensure accurate and timely visit assignments.
• Build and maintain strong working relationships with clinicians and clients to support smooth day-to-day operations and continuity of care.
• Ensure all physician-ordered visits (including recertifications, skilled nursing visits, therapy visits, and other required services) are scheduled, staffed, and completed within required timeframes.
• Maintain and update employee and client calendars daily within the agency’s electronic database to ensure all shifts and visits are properly assigned and documented.
• Respond professionally and promptly to scheduling inquiries from staff, clients, physicians’ offices, and external partners.
• Run and review daily scheduling and compliance reports, following up with field staff to address missed visits, pending orders, or staffing gaps.
• Support coordination of care by proactively identifying scheduling conflicts and assisting with solutions to ensure uninterrupted service delivery.

Why Choose Iowa Home Care?

Professional – At Iowa Home Care, professionalism is paramount. We take pride in delivering exceptional care and support to our clients, and our Schedulers are no exception. You’ll be part of a team that values precision, integrity, and collaboration to make a meaningful difference every day.

A-Player – We thrive on the contributions of A-Players—individuals who are proactive, dependable, and passionate about what they do. As a Scheduler, your role will be critical in the success of our mission, helping to coordinate and deliver outstanding care. Bring your dedication, and we’ll provide the resources for you to succeed.

Dedicated – Dedication is at the heart of Iowa Home Care. We’re committed to going above and beyond to support our clients and staff. As a Scheduler, your commitment to accuracy and efficiency will help ensure a positive experience for all.

Loving – Compassion drives everything we do. At Iowa Home Care, we value kindness and understanding in every interaction, and our Schedulers are no exception. You’ll be part of a team that truly cares about creating meaningful connections.

Qualifications

• Education: High School Diploma or GED required.
• Experience: 3-5 years of scheduling experience preferred.
• Experience: 1-2 years of home care experience preferred.
• Strong knowledge of scheduling principles, organizational methods, and office procedures.
• Proficient with computers, phones, and other office equipment.
• Effective communication skills and the ability to maintain confidentiality.
• Valid driver’s license and proper auto insurance.