Client Care Coordinator

Centered Psychology; Westlake (OH); Ibrido; USD 17.000 - 25.000; Part-time

Descrizione del lavoro

Centered Psychology is seeking an administrative assistant to support daily operations. The role is part-time with 10-12 hours/week, primarily remote with occasional support at the Westlake office.

You will handle intake communications, coordinate with clinicians, support billing, and help grow referral networks while maintaining organization and timely communication.

Competenze

• High school diploma required.
• 1–2 years of administrative or receptionist experience preferred.
• Strong organizational and communication skills.
• Positive, high-energy attitude and detail orientation.

Mansioni

• Handle intake calls and emails, schedule sessions with therapists.
• Coordinate with clinicians to fill schedules.
• Assist with billing/information collection and practice operations.
• Provide insights to improve scheduling processes.
• Generate intake and referral stats for the practice.
• Stay highly organized and manage weekly tasks.

Conoscenze

High energy

Organizational skills

Communication

Time management

Team environment

Problem solving

Creativity

Resourcefulness

Formazione

High school diploma

Descrizione del lavoro

Centered Psychology is looking for an administrative assistant to join our team for primarily virtual work but also occasional support in our Westlake office. This person will work to support the daily operations of the office. The Client Care Coordinator’s main goal is to ensure that clients have an excellent introductory experience and are appropriately referred to the best fitting therapist. This is a part-time position requiring approximately 10-12 hours of work per week Monday-Friday.

The ideal candidate is a high-energy individual who can easily talk to potential clients, with excellent organizational skills, strong attention to detail, and who values clear communication.

Responsibilities:

• Manage intake calls (respond to phone and email inquiries, schedule intake appointments with the appropriate therapist, answer practice-related questions) and track data.
• Coordinate with clinicians on filling their schedules.
• Coordinate with biller regarding needs for collecting client fees/information.
• Provide direction and ideas to practice owner on best practices for improving the scheduling process.
• Provide metrics to practice owner on intake stats.
• Stay highly organized.
• Track time carefully and manage tasks to fit in allotted weekly time.
• Other duties may be assigned.

Connecting with Referral Sources

• Track referral sources and provide regular thank-yous/follow-up contact.
• Maintain and develop referral source database.
• Maintain and develop contact with referral sources and provide electronic and hard-copy materials on a regular basis (flyers/business cards, etc).
• Look for and initiate opportunities to meet with community members.
• Look for and initiate opportunities for our clinicians to market their specialities/services.
• Use content and images provided to schedule approximately 5-7 posts to major social media platforms (facebook & instagram) weekly.

Requirements:

• High school diploma
• 1-2 years experience as an administrative assistant or receptionist preferred
• Strong organizational, communication, and time-management skills
• Proven ability to work in a supportive role and team environment
• Positive, high-energy attitude
• Resourcefulness, creativity, and problem-solving skill set

We look forward to hearing from you!