Client Service Representative

Alpha Animal Rehabilitation and Fitness; West Caldwell (NJ); On-site; USD 38,000 - 54,000; Full time

Job summary

Alpha Animal Rehabilitation & Fitness in New Jersey seeks a Client Care Coordinator to be the face of the practice for clients and referral partners. You will handle front-desk duties, scheduling, payments, and education about rehabilitation services.

You will also engage in community outreach, Lunch & Learn events, and cross-training as a Veterinary Rehabilitation Assistant to support the clinical team in a growing field.

Qualifications

• Friendly, positive, and genuinely enjoys helping people.
• Excellent communication with clients and referral partners.
• Exceptionally organized and detail-oriented.
• Able to multitask in a fast-paced environment.
• Comfortable building professional relationships with veterinary teams.

Responsibilities

• Welcome clients and their pets with warmth and professionalism.
• Answer calls, emails, and texts; schedule evaluations and appointments.
• Manage confirmations, cancellations, and waitlists; check-in/out; process payments.

Skills

Customer service

Communication

Organization

Multitasking

Relationship building

People skills

Job description

Help Pets Heal. Help Families Feel Hope.

At Alpha Animal Rehabilitation & Fitness, we believe every pet deserves the opportunity to move better, recover faster, and live their best life.

We are one of New Jersey's fastest-growing companion animal rehabilitation practices, specializing in orthopedic, neurological, post-operative, and senior pet rehabilitation. As our practice continues to grow, we're looking for an energetic, organized, and relationship-driven Client Care Coordinator to become the face of Alpha for both our clients and our referral community.

This is far more than a traditional front desk position. As our Client Care Coordinator, you'll play a vital role in creating an exceptional client experience, strengthening relationships within the veterinary community, coordinating educational outreach, and helping us continue to grow our referral network. You'll also have the unique opportunity to receive cross-training in companion animal rehabilitation, providing valuable insight into one of the fastest-growing specialties in veterinary medicine.

If you're passionate about animals, enjoy building relationships, thrive in a fast-paced environment, and love making a meaningful impact, we'd love to meet you.

What You'll Do

• Welcome new and existing clients and their pets with warmth, professionalism, and compassion.
• Answer incoming phone calls, emails, and text messages.
• Schedule new patient evaluations and follow-up appointments.
• Manage appointment confirmations, cancellations, and waitlists.
• Assist with client check-in and check-out.
• Process payments and maintain accurate client records.
• Educate pet parents on our rehabilitation services, treatment plans, pricing, and scheduling options.
• Coordinate communication between clients and the rehabilitation team.
• Help create a welcoming, organized, and positive experience for every family who walks through our doors.

Community Outreach & Referral Development

One of the most exciting parts of this role is helping more pets gain access to rehabilitation by building relationships throughout the veterinary community.

Responsibilities include:

• Contact veterinary hospitals to introduce Alpha Animal Rehabilitation & Fitness.
• Coordinate and schedule Lunch & Learn educational presentations for veterinarians and veterinary staff.
• Build relationships with general practice veterinarians, specialty hospitals, emergency hospitals, trainers, groomers, boarding facilities, rescue organizations, and other pet-related businesses.
• Deliver educational materials and marketing resources.
• Follow up with referral partners.
• Represent Alpha at community events, networking opportunities, and local pet-related functions.
• Help identify new referral and partnership opportunities throughout Northern New Jersey.

Marketing & Business Development

• Assist with referral growth initiatives.
• Support social media and community engagement efforts.
• Track outreach activities and referral relationships.
• Help coordinate educational events and promotional campaigns.
• Identify opportunities to increase community awareness of animal rehabilitation.

Administrative Responsibilities

• Maintain organization throughout the clinic.
• Support therapists with scheduling optimization.
• Coordinate internal meetings and educational events.
• Assist with inventory and general office organization.
• Help ensure the clinic remains welcoming, clean, and prepared throughout the day.
• Support daily operational workflow and team communication.

Cross-Training & Professional Development

Unlike most client care positions, this role offers the opportunity to gain hands-on exposure to the growing field of Companion Animal Rehabilitation.

While your primary responsibilities will focus on client care, scheduling, community outreach, and referral development, you will also receive minor cross-training as a Veterinary Rehabilitation Assistant to better understand our rehabilitation process and provide additional support to our clinical team when appropriate.

Cross-training may include:

• Assisting therapists with basic patient preparation.
• Learning common rehabilitation equipment and treatment modalities.
• Helping maintain treatment areas and equipment.
• Assisting with patient transitions throughout the clinic.
• Support therapies with non-clinical patient care tasks.
• Learning the fundamentals of canine rehabilitation, recovery, and therapeutic exercise.

No previous rehabilitation experience is required—we are happy to train the right candidate.

Who We're Looking For

• Friendly, positive, and genuinely enjoys helping people.
• Passionate about animals and their well-being.
• Exceptionally organized and detail-oriented.
• An outstanding communicator both in person and over the phone.
• Comfortable building professional relationships with veterinary teams.
• Confident speaking with clients and referral partners.
• Self-motivated, dependable, and proactive.
• Able to multitask in a fast-paced environment.
• Professional in appearance and communication.
• Comfortable learning new software and technology.

Preferred Qualifications

• Veterinary medicine
• Veterinary assisting or technician experience
• Human healthcare
• Physical therapy
• Animal rehabilitation
• Customer service
• Medical scheduling
• Sales or business development
• Marketing or community outreach
• Event planning or coordination

Why Join Alpha?

At Alpha Animal Rehabilitation & Fitness, we're building more than a rehabilitation practice—we're creating the premier destination for companion animal rehabilitation in New Jersey.

When you join Alpha, you'll become part of a collaborative, supportive, and passionate team dedicated to improving the lives of pets and the families who love them.

We value:

• Compassionate patient care
• Exceptional client experiences
• Continuous learning and professional growth
• Innovation in veterinary rehabilitation
• Community education
• Teamwork and collaboration
• Making a meaningful difference every day

Every day you'll help pets recovering from orthopedic surgery, neurological injuries, arthritis, sports injuries, and age-related mobility challenges while supporting families during some of the most important moments in their pets' lives.