Float Rehabilitation Assistant / Client Service Representative

Integrative Pet Care; Chicago (IL); Hybrid; USD 40,000 - 55,000; Full time

Benefits offered by this job

Competitive salary

Professional growth

Work-life balance with PTO

Health, dental, vision insurance

401k with employer match

Paid holidays and parental leave

Bi-annual bonus program

Job summary

Integrative Pet Care in Chicago is seeking a Float Rehabilitation Assistant / Client Service Representative. This hybrid role blends clinical support with client service to ensure smooth operations and excellent patient care.

The position offers on-the-job training in veterinary rehabilitation, working closely with veterinarians, therapists, and clients to improve outcomes for animal patients.

Qualifications

• Two or more years of veterinary experience with patient care and client communication.
• Strong computer and organizational skills; familiarity with practice management software a plus.
• Comfort working with animals of varying sizes and temperaments.
• Ability to manage tasks independently while supporting the team as needed.

Responsibilities

• Client Service: greet clients and pets, manage appointments, handle inquiries, process payments, and update records.
• Clinical Support: assist with medical records, therapy sessions, assessments, and scribing; support rehabilitation modalities.
• Operations: maintain facility cleanliness, inventory management, and participate in team meetings.

Skills

Veterinary experience

Client communication

Organizational skills

Multitasking

Tools

Practice management software

Job description

Join Our Team as a Float Rehabilitation Assistant / Client Service Representative

Headline: Support Animal Care Through a Dynamic and Flexible Role

Do you enjoy variety in your work and thrive in collaborative environments? We are looking for a Float Rehabilitation Assistant / Client Service Representative to assist both our clinical and client service teams. This hybrid position offers the unique opportunity to support animal care, engage with clients, and ensure the smooth operation of our practice.

Benefits/Perks

• Competitive Salary: Based on experience and qualifications
• Professional Growth: We prioritize our teams' growth and development, offering opportunities for professional development assistance and certifications
• Work/Life Balance: A schedule and generous PTO package that lets you enjoy a positive work/life balance so you can excel at work while also taking time for yourself.
• A Comprehensive Benefits Package: Our full-time employees receive a robust package including health, dental, and vision insurance, short-term and long-term disability, life insurance, critical illness, and accident coverage.
• Investment in Your Future: A 401k Retirement plan with employer match.
• Additional Perks: Take advantage of our Employee Assistance Program (EAP), Paid Time Off (PTO), paid holidays, paid parental leave, and a bi-annual performance-based bonus program.

What Makes This Role Exciting?

• Variety in Responsibilities: Balance clinical support with client service for a dynamic work experience.
• Hands-On Learning: Gain expertise in veterinary rehabilitation and enhance your skills with on-the-job training.
• Collaborative Environment: Work closely with veterinarians, therapists, and clients to improve patient outcomes.

Why You Should Apply

This role is perfect for someone who enjoys diverse responsibilities and wants to grow in the field of veterinary rehabilitation. As a Float, you’ll assist with everything from patient intake to therapy support, ensuring a seamless experience for clients and pets. If you’re adaptable, organized, and passionate about animal care, we’d love to meet you!

Key Responsibilities

• Client Service
  • Greet clients and pets by name, ensuring a welcoming environment.
  • Manage appointments, handle inquiries, and process payments using our practice management software.
  • Maintain and update patient records, manage communication, and troubleshoot scheduling conflicts.
• Clinical Support
  • Assist with medical records, therapy sessions, and patient assessments.
  • Perform tasks like scribing for veterinarians, drawing blood, administering medications, and handling patient intake.
  • Support various rehabilitation modalities, including laser therapy, ultrasound, and treadmill sessions.
• Operations and Facility Support
  • Maintain the cleanliness of the facility, sterilize equipment, and assist with inventory management.
  • Report equipment issues and assist with repairs and IT needs.
  • Participate in team meetings and promote a cooperative working environment.

Skills and Qualifications

• Required Skills:
  • At least two years of veterinary experience, including patient care and client communication.
  • Strong computer and organizational skills; familiarity with practice management software is a plus.
  • Comfort working with animals of varying sizes and temperaments.
  • Ability to manage tasks independently while supporting the team as needed.
• Preferred Soft Skills:
  • Adaptability and willingness to take on new challenges.
  • Strong communication skills, with an emphasis on customer service.
  • Collaborative and team-oriented mindset.
  • Attention to detail and ability to multitask effectively.
  • Passion for animal care and rehabilitation.