Client Service Representative (Veterinary)

Twin Cities Animal Rehab + Sports Medicine - South; Burnsville (MN); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

401(k) matching

Free uniforms

Health insurance

Paid time off

Parental leave

Vision insurance

Wellness resources

Free food & snacks

Opportunity for advancement

Job summary

Twin Cities Animal Rehabilitation + Sports Medicine Clinic South in Burnsville, MN is seeking a full-time Client Service Representative to oversee front desk operations, greeting clients and pets, scheduling, payments, and medical record coordination. You will work closely with veterinarians and support staff to ensure a warm, efficient client experience.

The role requires one year of receptionist or administrative experience and ideally some veterinary exposure.

Qualifications

• High school diploma or equivalent required; additional education is a plus.
• Minimum one year of reception/administrative experience required.
• Experience in veterinary field preferred.

Responsibilities

• Manage front desk operations and daily appointment flow.
• Greet clients and pets warmly by name.
• Schedule appointments and guide clients through payments and questions.
• Use Practice Management Software to schedule, adjust, and confirm appointments.
• Handle telephone inquiries, route calls, and take messages.
• Process payments and prepare invoices for clients.
• Maintain lobby and client-facing areas to be clean and hospitable.
• Assist veterinary staff as needed.

Skills

Reception experience

Customer service

Multitasking

Education

High School Diploma or equivalent

Tools

MS Office

PMS Software

Job description

Future Opening: Client Service Representative (Veterinary)

Full Time • Burnsville

• 401(k) matching
• Free uniforms
• Health insurance
• Paid time off
• Parental leave
• Vision insurance
• Wellness resources
• Free food & snacks
• Opportunity for advancement

Do you love animals AND people? Do you like to keep busy AND bring ideas to the table? Are you looking for work that is both meaningful AND fun, with room to grow?

Join us at Twin Cities Animal Rehabilitation + Sports Medicine Clinic South! We are a progressive specialty veterinary clinic with a 90%+ Employee Satisfaction rating, which means we rarely have turnover because our staff have found a home here at TC Rehab.

We are looking for a full-time Client Service Representative - you will serve as the cornerstone for exceptional client service and the efficient management of daily appointment flow. Your primary responsibilities include client support, appointment coordination, and the creation of a warm and efficient front desk atmosphere. For this role, you should have a knack for multitasking, a talent for creative problem-solving, and a genuine enjoyment of working with families to ensure the well-being of their pets.

Customer service experience is a must - but we will train the right person to know everything there is to know about the wonderful world of veterinary rehabilitation!

Professional Growth

• We prioritize our teams' growth and development, offering opportunities for professional development assistance and certifications

Work/Life Balance

• A schedule and generous PTO package that lets you enjoy a positive work/life balance so you can excel at work while also taking time for yourself.

A Comprehensive Benefits Package

• Our full-time employees receive a robust package including health, dental, and vision insurance, short-term and long-term disability, life insurance, critical illness, and accident coverage.

Investment in Your Future

• A 401k Retirement plan with employer match.

Additional Perks

• Take advantage of our Employee Assistance Program (EAP), Paid Time Off (PTO), paid holidays, paid parental leave, and a bi-annual performance-based bonus program.

Schedule / Expected Work Hours:

Responsibilities

• Promotes a client-centered environment and facilitates programs and processes that meet client needs.
• Warmly greet clients and pets by name.
• Answer inquiries from potential clients, guide current clients through scheduling, payments, questions, and more
• Utilize the Practice Management Software (EzyVet) to schedule, adjust, monitor, and confirm appointments.
• Troubleshoot patient schedule conflicts (i.e. late client, not scheduled client).
• Request previous medical history and diagnostics from primary care and specialty veterinarians. Ensure medical records and imaging files are sent with records uploaded to the Practice Management System and saved to the patient/client file.
• Recieve, process, and complete medication requests with the doctors.
• Answer all lines and greet clients. Take accurate messages for the doctors and other staff members and deliver them in a timely manner. Manage phones that are on hold in a timely fashion. Route calls to appropriate staff members. Screen calls for doctors and other staff members.
• Address client concerns and grievances and escalated to lead CSR, leadership, or a DVM when necessary.
• Utilize the Practice Management Software (PMS) to invoice and collect payments.
• Process various forms of payment from clients (credit cards, cash, checks)
• Know all hospital policies regarding pricing, fees, payment plans, and discounts.
• Prepare and explain invoices and estimates to clients.
• Maintain the lobby/facility and client-facing areas of the clinic to ensure they are clean, safe, and hospitable.
• Assists veterinary assistants, technicians, and doctors readily and as needed.
• Performs other duties as assigned.
• Understands and carries out oral and written directions.
• Maintains positive, cooperative relationships with other teammates.

Qualifications

• High school or equivalent; additional education a plus
• Minimum one year experience as a Receptionist or in an administrative/customer service role required.
• Experience in the veterinary field preferred.
• Demonstrated competence with computer skills in an office setting.
• Experience with MS Office (Excel, Gmail, Outlook, Teams, Word, etc.) and veterinary practice management software is a plus!

Compensation: $19.00 - $20.00 per hour

As Minnesota's first rehabilitation-only veterinary practice, we are pioneers in the field of small animal physical therapy. Founded in 2007 by Dr. Julia Tomlinson, the state's first specialist canine rehabilitation veterinarian, our practice is built on innovation, collaboration, and compassionate care.

With locations in Burnsville and Blaine, we provide cutting-edge rehabilitation services using advanced equipment like underwater treadmills, therapeutic lasers, and specialized diagnostic tools. Our dedicated team includes certified rehabilitation professionals, and we offer an in-depth sports medicine residency program for veterinarians.

If you're passionate about helping pets regain mobility, reducing pain, and improving quality of life, Twin Cities Animal Rehabilitation and Sports Medicine is the perfect place to grow your career. Join a team that is making a real difference - every step of the way!

Paid vacation time, Paid holidays, Paid sick time

Comprehensive Voluntary and Health Benefit Offering

Medical and dental coverage with 50%+ employer contribution.

Growth

We provide environments to practice alongside the best in the industry and grow your knowledge in physical rehabilitation, pain management and sports medicine

We promote a culture of putting the patient and client first, allowing you to directly impact patients' outcomes

Support

We offer mentorship programs and professional goal setting support to help you along your career path

We encourage a culture of mental and physical wellbeing through communication, team building, and top industry paid time off

Autonomy

We give local autonomy to our teams with the benefit of group support

We offer competitive salaries and benefits within the veterinarian rehabilitation industry