Patient Onboarding Coordinator

Mind Body Optimization 1; Brookshire (TX); On-site; USD 37,000 - 46,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision

PTO & holidays

401(k) match

Professional development

Job summary

Mind Body Optimization in Brookshire, TX is seeking a Patient Onboarding Coordinator to be the first contact for individuals seeking behavioral health services. This role emphasizes empathy, trust-building, and guiding new patients toward care, making a crucial first impression.

You will coordinate intake, educate patients on services, and collaborate with clinical and operations teams to ensure smooth onboarding and correct placement while maintaining HIPAA compliance.

Qualifications

• Strong verbal and written communication skills.
• High emotional intelligence for sensitive conversations.
• Comfort discussing mental health and substance use.
• Ability to handle rejection in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Basic computer proficiency.

Responsibilities

• Serve as first point of contact via phone and online inquiries for prospective patients and families.
• Build rapport quickly through active listening, empathy, and non-judgmental communication.
• Educate patients on services, treatment options and program benefits.
• Guide patients to schedule assessments and begin treatment.
• Coordinate intake appointments and ensure smooth onboarding process.
• Collaborate with clinical and operations teams for appropriate patient placement.
• Maintain confidentiality and HIPAA compliance.

Skills

Verbal communication

Written communication

Emotional intelligence

Mental health sensitivity

Resilience

Organizational skills

Basic computer skills

Tools

CRM systems

EMR systems

Job description

Job DetailsJob Location: Brookshire, TX, TX 77423Position Type: Full TimeSalary Range: $41,600.00 Salary/yearAbout Us

AtMind Body Optimization,we’reon a mission to redefine outpatient behavioral healthcare by delivering evidence-based care supported by technology, compassion, and accessibility. Operating across multiple states, ourfacilitiesrely on streamlined systems and reliable equipment to ensure patients and providers have the best experience possible.

Position Summary

We are seeking a compassionate, people-oriented Patient Onboarding Coordinator to serve as the first point of contact for individuals seeking behavioral health services. This role is ideal for someone transitioning from the service industry who excels at building trust quickly, communicating effectively, and guiding individuals towards care. The Patient Onboarding Coordinator combines empathy with influence, supporting potential patients through a vulnerable decision-making process while confidently encouraging them to take the next step in their care journey.

Key Responsibilities

• Serve as first point on contact via phone and onlineinquiriesfor prospective patients and families.
• Build rapport quickly through active listening, empathy, and non-judgmental communication.
• Educate patients on available services, treatmentoptionsand program benefits.
• Confidently guide and encourage individuals to schedule assessments and begin treatment.
• Handle objections or hesitations with professionalism,compassionand persistence.
• Collect and document patient information accurately in the system.
• Coordinate intake appointments and ensure sooth onboarding process.
• Collaborate with clinical and operations teams to ensureappropriate patientplacement.
• Maintain confidentiality and adhere to HIPPA and company policies.

QualificationsRequiredQualifications

• Strongverbal and written communication skills.
• High emotional intelligence and ability to navigate sensitive conversations.
• Comfortable discussing mental health and substance use topics with professionalism and care.
• Ability to handle rejection and remain resilientin a fast-paced environment.
• Strong organizational skills and attention to detail.
• Basic computerproficiency.

PreferredQualifications

• 2-4 years of experience in customer service, hospitality, sales, healthcare, ora relatedservice field.
• Proven ability to build relationships and influence decisions.
• Experience with CRM and/or EMR systems.

Work Schedule & Expectations

• Full time,40 hoursper week
• Facilityoperatinghours: Monday – Thursday: 8am-6pm CST;Fridays: 8am-1pm CST
• Work arrangement: On-Site at Assigned Home Facility

Compensation & Benefits

The starting salary for this position is$41,600.Benefits include:

• Medical, dental, and vision insurance
• Paid time off and holidays
• 401(k) with company match
• Professional development / CEU support

Why Join Us?

We are on a mission to transformthe patientexperience in mental healthcare by building resilient communities of compassionate and empowered providers. Join us in setting a new standard for clinical excellence, provider support, and professional growth.