Client Care Coordinator

Ensō Mental Health, LLC; Spearfish (SD); On-site; USD 20,457 - 29,136; Full time

Benefits offered by this job

Paid Holidays

Health Insurance

PTO

401(k)

Free lunch once a month

Job summary

A growing counseling practice in Spearfish, SD is seeking a compassionate and organized Client Care Coordinator. You will be the first point of contact for clients, schedule appointments, and assist with administrative tasks while ensuring HIPAA compliance. The position offers a competitive starting salary of $18/hour, flexible hours, and opportunities to make a real difference in people’s lives.

Qualifications

• A team player with a positive attitude and a desire to wow clients.
• Compassionate and understanding under pressure.
• Highly organized with strong attention to detail.
• Punctual and dependable.
• Clear and confident communicator with excellent skills.

Responsibilities

• Be the first point of contact for clients, providing exceptional customer service.
• Match clients with the best therapist based on their needs.
• Schedule appointments and keep client paperwork updated.
• Assist with data entry and ensure HIPAA compliance.
• Handle various administrative tasks efficiently.

Skills

Customer service

Organization

Communication

Attention to detail

Tech-savvy

Tools

Google Workspace

CRM software

Electronic Health Records (EHRs)

Job description

Are you looking for a rewarding career in a supportive team environment? Ensō Mental Health, a growing counseling practice in Spearfish, SD, is seeking a compassionate and organized Client Care Coordinator to join our team!

Responsibilities:

• Be the first point of contact for our clients, providing exceptional customer service that exceeds expectations and impresses upon our clients how much they mean to us.
• Match clients with the best therapist based on their needs.
• Schedule appointments and help clients keep their paperwork updated, ensuring a smooth client experience.
• Assist with data entry and ensure HIPAA compliance.
• Handle a variety of administrative tasks to keep our office running efficiently, including billing, coordinating services with other medical professionals, and keeping our clients engaged with meaningful social media content.

Qualifications:

• A team player with a positive attitude and a desire to “wow” our clients with amazing service.
• Compassionate and understanding of others, able to stay calm under pressure.
• Highly organized with strong attention to detail.
• Punctual and dependable.
• Comfortable working on Mac computers .
• A clear and confident communicator with excellent written and verbal skills.
• Tech-savvy with the ability to navigate the internet and social media platforms.
• Bonus points if you have:
  • Experience in a medical or healthcare office setting.
  • Knowledge of and experience with HIPAA regulations.
  • Experience with Electronic Health Records (EHRs).
  • Proficiency in Google Workspace and Customer Relationship Management (CRM) software.
• A competitive starting salary of $18/hour.
• Flexible hours, within our normal business hours of Monday-Thursday, 8 am-5 pm, and Fridays, 8 am-3 pm (no weekends or evenings!).
• Paid Holidays, free lunch once a month for part time
• Health Insurance, PTO, and 401(k) for full time
• The opportunity to work in a fast-paced environment and make a real difference in people’s lives.
• A chance to join a supportive and collaborative team at a growing practice.

We are an equal opportunity and at-will employer who celebrates diversity and is committed to creating an inclusive environment for all employees.

Ready to join our team?

Please follow these instructions to apply: Call [phone] and ask to leave a message for the Executive Director. Tell us what interests you about this job and your contact information.