Client Care Coordinator

HELP USA; New York (NY); On-site; USD 40,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) with company match

Job summary

HELP USA is seeking a Client Care Coordinator to support families in shelters, offering counseling for mental health, trauma, and related needs. You will participate in a multidisciplinary team, complete psychosocial assessments, and help families regain stability while earning supervised clinical hours toward licensure.

Ideal candidates hold LMSW or LMHC licenses, demonstrate compassion for families in crisis, and understand child development, family dynamics, and behavioral health.

Qualifications

• Current LMSW or LMHC license.
• Knowledge of child and adolescent development, emotional/behavioral health, mental health, parent-child relationship, family dynamics, and diagnostic classification.

Responsibilities

• Provide mental health and counseling support to families in crisis as part of a multidisciplinary team.
• Complete psychosocial assessments and coordinate services to achieve positive outcomes.
• Gain supervised clinical hours to advance in your career.

Skills

Empathy

Communication

Crisis counseling

Education

LMSW license

LMHC license

Job description

Posted Friday, August 28, 2026 at 4:00 AM

Program: Hamilton Hotel | 30 Hamilton Place, Manhattan, NY 10035

What You’ll Do

Do you want to help families experiencing homelessness get their lives back on track? If so, this is the job for you! As a Client Care Coordinator at one of our shelters for families with children, you’ll help families in crisis with mental health, domestic violence, and substance abuse counseling; work with children who have experienced trauma and may have other special needs; and fortify the strengths of each family. You’ll complete psychosocial assessments and participate in our multidisciplinary team approach to service to ensure positive outcomes for the families we serve. And you’ll gain supervised clinical hours needed to advance in your career.

You’re a great fit for this role if you have:

Current LMSW or LMHC license.

Compassion and respect for parents and children who are experiencing homelessness.

Knowledge of child and adolescent development, emotional/behavioral health, mental health, parent-child relationship family dynamics, and diagnostic classification.

It would be helpful (but not required) if you have:

Bilingual (English/Spanish), since many of our clients are native Spanish speakers.

Compensation

Actual compensation will not be less than the applicable minimum wage, prevailing wage, or exempt salary requirements under federal, state and local laws.

We Have GREAT BENEFITS!

• Health insurance through Cigna, including dental and vision, with an option that covers the entire family with minimal employee contribution.
• Generous Paid Time Off!
• 401(k) with Company contribution, even if the employee doesn't contribute.
• And More !

Who We Are

At HELP USA, we work to ensure that everyone has a place to call home. We’re one of the nation’s largest non-profit homeless services providers and low-income housing developers serving at-risk populations, including families, individuals, veterans, survivors of domestic violence, people with physical and mental health challenges and disabilities, and seniors. With an annual operating budget approaching $150 million and 1400 employees working in nearly 60 programs, we have helped over 500,000 people facing homelessness and poverty to build better lives. We hope that you will consider joining our team in the fight against homelessness.