Client Care Coordinator

Project Hospitality Inc; New York (NY); Hybrid; USD 37,000 - 50,000; Part time

Benefits offered by this job

NY Paid Sick Time

403 B; discretionary bonus

Tuition reimbursement

Employee Assistance (EAP)

Job summary

Project Hospitality Inc. is seeking a Client Care Coordinator for Callaghan House in Staten Island, NY. The role focuses on warm, compassionate client interactions and maintaining safety in a 24-hour residence.

You will assist with daily living, medication monitoring, and transportation to activities, while supporting diverse clients and a team in crisis-responsive settings.

Qualifications

• High School Diploma/GED with relevant experience; Bachelor’s degree preferred.
• Certificate of Fitness for Coordinator of Fire Safety and Alarm Systems in Homeless Shelters (F-80) within 3 months.
• Valid clean Driver's License required.
• Experience with homeless, MICA and/or substance abuse populations.

Responsibilities

• Ensure client safety and provide direct care in a 24-hour residence.
• Monitor self-administration of medications per policy.
• Assist with activities of daily living (ADL) and meals.
• Oversee client activities, run socialization groups, maintain safety.
• Provide client transportation to program activities as needed.

Skills

Excellent interpersonal skills

Outstanding written communication

Prioritization skills

Crisis response experience

Confidentiality & boundaries

Education

High School Diploma/GED

Bachelor’s degree preferred

Job description

# Client Care CoordinatorO Callaghan House - Staten Island, NY 10304Education LevelHigh School/GED## DescriptionTransform Lives - Lead Change - Join Project HospitalityWe’re looking for someone who can:* Thrive in a fast-paced, mission-driven environment* Utilize their excellent interpersonal skills to ensure that all our clients are treated with warmth, compassion and respect* Assist our clients with their daily living, relapse prevention, anger management, medication management, and communication skills* Use their excellent communication skills not only with our clients and other visitors to the residence but also with our diverse team* Ensure the overall stability of all our clients (mental health, addictions, physical health, etc) in this 24 hour residence* Multitask without becoming overwhelmedWhat we’ll expect you to do:* Work ***any of the following part-time shifts:*** + Saturday and Sunday 7am-3pm + Saturday and Sunday 3pm-11pm + Saturday and Sunday 11pm-7am* Ensure client safety, providing direct care services and maintaining building safety at our 24-hour residence* Monitor self-administration of medications according to policy/procedure* Assist clients with activities of daily living (ADL) skills such as monitoring client’s hygiene, ensuring they eat, monitoring that they get up in the morning and go to bed at night, plus other ADLs as needed* Assist with meal preparation, oversee kitchen use, supervise snack and meal periods and supervise client clean up* Oversee client activities, run socialization groups, ensure safety and security* Provide client transportation to program-related activities as neededAdditional Benefits you’ll receive:* NYS Paid Sick Time* 403 B; with annual discretionary agency-funded bonus* Access to unique membership-based training and continuing education credits* Tuition reimbursement* Employee Assistance (EAP)Are ***YOU***## QualificationsThe credentials and experience we require:* High School Diploma/GED with relevant experience required, Bachelor’s Degree preferred* Certificate of Fitness for Coordinator of Fire Safety and Alarm Systems in Homeless Shelters (F-80) training and certification required within 3 months of hire* Valid clean Driver's License required* Experience working with homeless, MICA and or substance abuse populations needed* Ability to establish workload priorities and balance diverse project needs* Must have exceptional communication skills both orally and in writing regarding complex and sensitive issues* Ability to maintain confidentiality and professional boundaries* Comfortable working in a diverse, team-oriented and crisis-responsive environment