Client Care Coordinator

Community Bridges Inc.; Mesa (AZ); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Generous PTO accrual (5 weeks)

401(k) with employer match

Tuition Reimbursement and Scholarship

Wellness programs

Pet insurance

Job summary

Community Bridges Inc. in Mesa, AZ seeks a Client Care Coordinator to manage housing caseloads and coordinate care for individuals and families experiencing homelessness. You will connect clients to RBHA and community-based services and document interactions in line with program policies.

You will work within a multidisciplinary team, complete data entry, and support leadership with reports while ensuring quality care coordination across housing, medical, and behavioral health services.

Qualifications

• High school diploma or GED is required, associate degree preferred.
• Background in behavioral health or social services is beneficial.
• Experience coordinating housing and medical services is preferred.

Responsibilities

• Manage housing caseloads and coordinate care for individuals and families experiencing homelessness.
• Coordinate RBHA and community-based services and connect to PCMH/PCP.
• Collaborate with CBI Continuum of Care and other agencies to address social determinants of health.
• Identify housing units using housing search software.
• Enter data into established systems to support program outputs and outcomes.
• Assist leadership with ongoing reports and end-of-shift documentation.
• Work with nursing, counseling, and clinical staff and document interactions per applicable standards.

Skills

Coordination

Documentation

Teamwork

Communication

Empathy

Education

High school diploma or GED

Associate degree preferred

Tools

Housing search software

Data entry systems

Job description

About CBI

CBI is an integrated behavioral healthcare agency providing residential, outpatient, inpatient, patient‑centered medical homes, medication‑assisted treatment, and crisis services to individuals experiencing crisis, opioid use disorder, homelessness, and mental illness across Arizona.

Client Care Coordinator – Responsibilities

• Manage housing caseloads and coordinate care for individuals and families experiencing homelessness.
• Coordinate and monitor RBHA and non‑RBHA community‑based services, facilitating delivery and ensuring connections to PCMH, PCP, or new PCMH, PCP services.
• Coordinate through CBI Continuum of Care or other community agencies, addressing social determinants of health via housing and community integration programs.
• Identify housing units using housing search software systems.
• Complete data entry into established systems to support program outputs and outcomes.
• Assist higher‑level personnel and leadership with ongoing reports.
• Produce end‑of‑shift reports documenting coordination of care completed for each individual.
• Work as part of a multidisciplinary team, coordinating with nursing, counseling, and clinical staff, and document interactions per Arizona Administrative Code, ADHS/DBHS Provider Manual, CARF, and CBI policies.

Qualifications & Requirements

• High school diploma or GED required. Associate degree in a field related to Behavioral Health preferred.
• Minimum of twelve months of recovery from substance use and/or mental health disorders required.
• Minimum of six months of paid related work experience with exposure to both behavioral and medical crisis situations required.
• 1–3 years of full‑time Health Care related work experience preferred.
• Valid identification required.
• Will complete CBI Peer Certification within 90 days of being hired.
• Arizona Fingerprint Clearance Card (Program Specific).

Benefits

• Generous PTO accrual (5 weeks).
• Hospital indemnity / Critical Illness insurance.
• Pet insurance.
• Dependent Care Savings and Health Care Savings.
• 401(k) with employer match 100% vested upon enrollment.
• Wellness programs.
• Tuition Reimbursement and Scholarship Programs.
• Reimbursement options for licensure.
• Competitive pay rates.