Client Care Coordinator

pdrvirginia; Manassas (VA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Paid holidays, vacation, and sick leave

Health, dental, and vision insurance

401K and profit-sharing plan

Paid maternity and paternity leave

Job summary

pdrvirginia, a family-owned business in Manassas, Virginia, is seeking a proactive Client Care Coordinator. In this role, you will be the first point of contact for customers, requiring exceptional communication skills and a detail-oriented approach. Responsibilities include answering phone calls and coordinating inspections.

The ideal candidate has at least two years of office experience and is friendly both in person and over the phone. The position also offers a range of benefits including health insurance, a 401K plan, and paid training opportunities.

Qualifications

• At least two years of experience in an office setting.
• Experience in customer service or phone roles is essential.
• Willingness to participate in the on-call rotation to assist customers.

Responsibilities

• Answer phone calls promptly and communicate effectively.
• Schedule initial inspections and assign projects to coordinators.
• Maintain a tidy and organized front office and lobby.

Skills

Communication skills

Detail-oriented

Technical skills

Multitasking

Job description

We are a family-owned business that has been dedicated to restoring homes and businesses in Northern Virginia for more than 60 years.

Our mission is to improve the lives of our customers and support our community by providing a seamless and compassionate recovery to those who have suffered a disaster or loss.

Our diligent team is seeking to welcome a proactive and self-reliant Client Care Coordinator who possesses a keen eye for detail. The perfect candidate will have outstanding communication abilities and thrive in a dynamic work environment. As the first point of contact for our customers, whether on the phone or in person, you will create the initial impression of our company and play a vital role in our team and restoration efforts.

Responsibilities

• Answer phone calls promptly and communicate effectively
• Receive and log new projects, schedule initial inspections, and assign them to the right coordinator
• Participate in the on-call rotation to assist customers during emergencies
• Send and receive documents using signing software and ensure timely uploads
• Welcome visitors and inform team members of their arrival
• Maintain a tidy and organized front office and lobby, fostering a welcoming atmosphere
• Dispatch flooring and environmental samples to the appropriate laboratories
• Follow up on any after-hours calls as necessary

Requirements

• At least two years of experience in an office setting
• Exceptional communication skills
• Detail-oriented and well-organized
• Ability to multitask and possess technical skills
• Friendly demeanor both on the phone and in person
• Willingness to participate in the on-call rotation as needed to assist our customers during critical times
• Experience in construction and/or disaster restoration is advantageous
• Previous experience in customer service, phone, or office roles is essential
• Reliable transportation to and from the office

Benefits

• Company provided devices
• Paid holidays, vacation, and sick leave
• Health, dental, and vision insurance
• Paid training opportunities
• Career Development Program
• 401K and profit-sharing plan
• Paid maternity and paternity leave
• A welcoming family environment and events sponsored by the company