Client Care Coordinator

Home Instead; Lincoln (NE); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Health Insurance

Personal Training

Unlimited PTO

Cell Phone Stipend

Professional development

Job summary

Home Instead is seeking a Client Care Coordinator in Lincoln/Seward to lead care consultations, develop personalized plans, and ensure high-quality service delivery. The role focuses on client and family relationships, documentation, and coordinating with care professionals.

The ideal candidate has experience in health and social care, excellent communication, and a genuine passion for improving lives, with a proactive ownership mindset.

Qualifications

• Experience in health and social care, ideally in a care coordination or supervisory role.
• Knowledge of person-centered care and safeguarding principles.
• Strong communication and organizational skills.
• Compassion, empathy, and professionalism in all interactions.
• Professionals with an ownership mindset who take action and deliver results.

Responsibilities

• Conduct care consultations, assessments, and regular quality assurance visits.
• Build strong relationships with clients and their families, ensuring satisfaction and wellbeing.
• Develop, implement, and review personalized care plans.
• Support Care Professionals with guidance, training, and ongoing communication.
• Work with the scheduling team to ensure the right Care Professionals are matched with clients.
• Maintain accurate documentation and compliance.
• Represent Home Instead in the local community and strengthen referral relationships.

Skills

Health care experience

Communication skills

Organizational skills

Compassion & empathy

Ownership mindset

Job description

Lincoln and Seward

Pay: $50,000.00 - $55,000,000 per year

Job Title: Client Care Coordinator

Department: Client Care

Reports To: Operations Manager Company: Home Instead Employment Type: Full-time Salary

About Us

At Home Instead, we are passionate about providing high-quality, person-centered care that allows people to live independently wherever they call home for as long as possible. Rated highly by clients and their families, our focus is on compassion, respect, and dignity in everything we do.

Role Overview

The Client Care Coordinator is the main point of contact for clients and their families, responsible for developing care plans, ensuring quality service delivery, and supporting our Care Professionals. This role is ideal for someone with excellent communication skills, strong organizational abilities, and a genuine passion for improving the lives of others.

Key Responsibilities

• Conduct care consultations, assessments, and regular quality assurance visits.
• Build strong relationships with clients and their families, ensuring satisfaction and wellbeing.
• Develop, implement, and review personalized care plans.
• Support Care Professionals with guidance, training, and ongoing communication.
• Work with the scheduling team to ensure the right Care Professionals are matched with clients.
• Maintain accurate documentation and compliance.
• Represent Home Instead in the local community and strengthen referral relationships.

What We’re Looking For

• Experience in health and social care, ideally in a care coordination or supervisory role.
• Knowledge of person-centered care and safeguarding principles.
• Strong communication and organizational skills.
• Compassion, empathy, and professionalism in all interactions.
• Professionals with an ownership mindset who demand results and have a take-action attitude.

What We Offer

• Benefits to include Health Insurance, Personal Training, Unlimited PTO, and Cell Phone Stipend.
• Ongoing training and professional development opportunities.
• Supportive and inclusive team culture.
• The opportunity to make a meaningful difference every day.