Client Care & Case Management Specialist

Alternative Youth Activities, Inc.; Coos Bay (OR); On-site; USD 23,000 - 28,000; Full time

Job summary

Alternative Youth Activities, Inc. is seeking a Client Service Advocate to serve as the frontline contact for clients and partners. You will gather client information, set goals, and perform case-management tasks, ensuring access to local resources and timely documentation.

You will support multiple programs and participate in a weekly crisis line rotation, helping families navigate services. The role emphasizes compassionate service, collaboration with community agencies, and careful attention

Qualifications

• Minimum two years verifiable work experience in social service field or relevant education in place of experience.
• High school diploma or GED.
• Ability to perform needs-based assessment addressing mental, social, and physical health programs.
• Ability to connect clients with community project partners and state agencies for wrap-around services.

Responsibilities

• Provide excellent customer service when interacting with clients and community partners.
• Assess and gather information pertaining to new and existing clients.
• Planning and goal setting as part of case management activities.
• Complete weekly check-in with each assigned individual on the current caseload.
• Complete documentation and client information data entry timely.
• Understand local resources and provide recommendations to clients.
• Follow directions and multi-task in a fast-moving environment.
• Effectively manage time and tasks.
• Self-start and ask for guidance when needed.
• Desire to help others with unbiased case management.
• On-call rotation: one week every four weeks to answer crisis line.
• CSAs may be assigned to programs such as Intake/Outreach, Client Screening, Data Research, Case Management, Event Support, Inventory Tracking, On-site Residential Support, and more.

Skills

Customer service

Needs-based assessment

Time management

Multi-tasking

Education

High school diploma

GED

Job description

Alternative Youth Activities, Inc. is seeking a Client Service Advocate to serve as the frontline contact for clients and partners. You will gather client information, set goals, and perform case-management tasks, ensuring access to local resources and timely documentation.

You will support multiple programs and participate in a weekly crisis line rotation, helping families navigate services. The role emphasizes compassionate service, collaboration with community agencies, and careful attention