Client Care Assistant

WSAudiology; Palm Beach Gardens (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Comprehensive benefits package

Paid holidays and PTO

401(k) matching

Tuition reimbursement

Hearing aid discount for employees

Relocation assistance

Job summary

A leading company in the hearing aid industry is seeking a Client Care Assistant to manage client communications and appointments. This role involves answering calls, providing information on products, and ensuring excellent customer service. The ideal candidate will have a high school diploma, customer service experience, and a positive attitude. Comprehensive benefits and competitive pay are offered.

Qualifications

• Customer service experience required.
• Positive, enthusiastic attitude expected.
• Ability to work independently and efficiently.

Responsibilities

• Answer inbound calls regarding appointments and inquiries.
• Utilize sales skills to convert calls into appointments.
• Maintain a positive demeanor while delivering service.

Skills

Customer service

Clear communication

De-escalation skills

Willingness to learn

Education

High school diploma or equivalent

Job description

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About Us

WSAudiology is a global leader in the hearing aid industry. With 12,000 colleagues across 130 countries, we aim to unlock human potential by restoring hearing for millions worldwide.

Part of the WSAudiology group, HearUSA is dedicated to redefining hearing care and setting high standards in modern hearing health. Our extensive network includes over 4,000 independent Hearing Care Professionals and more than 350 centers across the U.S., committed to providing exceptional care, knowledge, and experience.

Essential Duties and Responsibilities

1. Answer inbound calls from clients/prospects regarding appointments and product/services inquiries.
2. Utilize sales skills to convert calls into qualified appointments.
3. Maintain a positive, friendly demeanor while delivering courteous service.
4. Stay informed about marketing campaigns, use CRM data, and recognize opportunities for hearing aid evaluations or product discussions.
5. Overcome objections and schedule revenue-generating appointments during calls.
6. Have basic knowledge of hearing aid insurance plans and provide simple overviews as instructed.
7. Handle client SMS, email responses, outbound calls, and website chat as assigned.
8. Participate in team meetings and complete training sessions.
9. Adhere to scheduled breaks, lunches, and attendance policies; report technical issues promptly.
10. Follow procedures for reporting client complaints or negative interactions.
11. Comply with business, scheduling, system, and company policies as directed by leadership.
12. Maintain confidentiality and adhere to HIPAA guidelines.

Requirements

1. High school diploma or equivalent.
2. Customer service experience.
3. Positive, enthusiastic attitude.
4. Strong de-escalation skills.
5. Ability to work efficiently and independently.
6. Clear, concise communication skills.
7. Willingness to learn new software and processes.
8. Ability to follow scripts and performance standards.
9. Continuous learning and skill development.

Lifestyle & Benefits

• Comprehensive benefits package.
• Paid holidays and PTO.
• 401(k) matching.
• Tuition reimbursement.
• Hearing aid discount for employees, family, and friends.
• Relocation assistance.
• Participation in service days and diversity initiatives.

Pays: $18 - $20 USD plus potential monthly bonuses.

Equal Opportunity Statement

The company provides equal employment opportunities regardless of race, color, creed, religion, national origin, sex, age, disability, marital status, pregnancy, genetic information, sexual orientation, gender identity, veteran or military status, or any other protected status.