Patient Care Specialist - MA - $500 Sign On Bonus!

WSA Americas; Sudbury (MA); Presencial; USD 28.000 - 40.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Benefits package

Paid holidays

401k match

Mileage reimbursement

Tuition reimbursement

Hearing aid discount

Service days & DEI

Descripción de la vacante

WS Audiology USA, HearUSA, is seeking a Patient Care Specialist to serve as the frontline ambassador for hearing care in a retail setting. You will drive appointment bookings, support clinicians, and deliver an exceptional client experience.

The role requires consultative conversations to identify hearing needs, manage schedules, process orders and payments, and maintain accurate records while upholding HIPAA and safety standards.

Formación

• 1–4 years in customer-facing, retail, or sales roles.
• Proven ability to meet performance or sales targets.
• Basic proficiency in Microsoft Office and digital tools.

Responsabilidades

• Provide frontline hearing care services in a retail setting and drive appointments.
• Identify needs via consultative conversations and assist in proctoring screenings.
• Generate and convert leads into booked appointments and build referral opportunities.
• Schedule, confirm, and manage appointments; maintain accurate client records.
• Communicate with clients via phone, email, and text; respond promptly to inquiries.
• Assist with hearing aid orders, repairs, inventory, and follow-up processes.
• Maintain a quiet, professional environment and clear communication.
• Track performance metrics and meet or exceed SQL and booking goals.
• Support merchandising and marketing displays; follow privacy and safety standards.
• Handle payments and financing applications; complete end-of-day reports.

Conocimientos

Interpersonal skills

Consultative selling

Communication

Attention to detail

Multitasking

Fast-paced environment

Trust building

Herramientas

Microsoft Office

Descripción del empleo

WSA is a global leader in the hearing aid industry. Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.

Part of WSA, HearUSA is on a mission to reframe the world of hearing care and set the highest standard in modern hearing health. With an extensive network of 4,000 independent Hearing Care Professionals and more than 350 centers in U.S., we strive every day to provide each individual with the care, knowledge and experience they deserve.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• The Patient Care Specialist serves as the frontline ambassador for hearing care services within a retail environment. This role blends lead generation, customer engagement, and operational support to drive appointment bookings, support clinical providers, and deliver an exceptional client experience.

• Use consultative conversations to identify potential hearing needs and reduce barriers to care. Assist licensed Hearing Care Providers in proctoring hearing screenings to qualify potential candidates.

• Generate and convert leads into booked appointments for hearing evaluations. Build and maintain referral opportunities through outbound calls and marketing efforts.

• Schedule, confirm, and manage appointments to optimize provider calendars. Maintain accurate client records and ensure data integrity within systems.

• Communicate with clients via phone, email, and text; respond promptly to inquiries. Support recall efforts and re-engage existing clients.

• Perform basic hearing aid troubleshooting, cleaning, and listening checks. Assist providers with appointment preparation, product readiness, and follow-up processes. Manage hearing aid orders, repairs, inventory, and client notifications for pickup.

• Maintain a quiet, professional, and friendly environment during business hours. Our clients typically have a hearing need and require clearly annunciated communication, and proper grammar with written communication (email, text, etc).

• Track and report key performance metrics (e.g., leads, bookings, conversions, show rates). Meet or exceed monthly sales-qualified lead (SQL) and booking goals. Provide insights on customer trends, objections, and opportunities for growth.

• Maintain a clean, professional, and welcoming center environment. Support merchandising, demo stations, and marketing displays. Follow HIPAA, FDA, and company policies for privacy, safety, and care standards.

• Collect and record payments and assist in financing applications. Maintain detailed and accurate records of cash and bank deposits; and perform end -of-day processes and reports/settlements.

REQUIREMENTS:

• 1-4 years in customer-facing, retail, or sales roles.

• Proven ability to meet performance or sales targets is preferred.

  Skills & Competencies

  • Strong interpersonal and communication skills with a consultative approach.
  • Ability to identify customer needs and build trust quickly.
  • Detail-oriented with strong organizational and multitasking abilities.
  • Comfortable working in a fast-paced retail environment.
  • Basic proficiency in Microsoft Office and digital tools.

• Light travel: 1-10 business days.

LIFESTYLE & BENEFITS:

• Comprehensive Benefits Package

• Paid Holidays & PTO Policy

• 401k Matching Program

• Mileage reimbursement available for travel from primary business location to secondary business location.

• Tuition Reimbursement

• Employee, Family & Friends Hearing Aid Discount Program

• Service Days & Diversity, Equity & Inclusion Initiatives

Pay: $25hr with a $500 sign-on bonus

The Company provides equal opportunity to all employees and prospective employees without regard to race, color, creed, religion, national origin, ancestry, sex, age, physical or mental disability, marital status, pregnancy, genetic information, sexual orientation, gender identity, protected veteran or military status, or any other consideration not related to the person’s ability to do the job or otherwise made unlawful by federal, state, or local law.