Client Care Agent

DynaFire; Town of Florida, Northern (NY, KY); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

PTO and holidays

Comprehensive medical/dental/vision

Short/long-term disability

401(k) matching

Life insurance

Professional development opportunities

Employee referral program

Job summary

DynaFire is seeking a Client Care Agent in New York to review client monitoring data, coordinate scheduling with dispatchers, and enhance long-term client relationships. You will work closely with Monitoring Operations and Service teams to identify opportunities and ensure client satisfaction.

Responsibilities include handling calls, processing orders, reviewing unassigned clients, and maintaining accurate documentation. Travel to sites may be required; remote work is not indicated.

Qualifications

• Strong organization and ability to prioritize tasks effectively.
• At least 1 year of collections experience.
• Proficiency in office procedures and administration.
• Proficient with accounts receivable software.
• Excellent attention to detail and problem-solving skills.
• Excellent verbal and written communication skills.

Responsibilities

• Review client monitoring data to optimize coordination and satisfaction.
• Handle inbound calls in line with DynaFire values.
• Process office supply orders and administrative tasks.
• Review current client base and reconnect for potential revenue opportunities.
• Document and secure company materials and devices.
• Travel to client sites as needed and coordinate travel arrangements.

Skills

Organization

Prioritization

Communication (phone/written)

Time management

Analytical thinking

Advanced Excel / Google Suite

Tools

Microsoft Excel

Google Suite

Job description

The only thing we take more seriously than our business is our employees and their careers.

We are seeking a Client Care Agent who will be responsible for reviewing client monitoring data for optimum coordination and client satisfaction. This position is vital to reviewing service history, monitoring data, and advancing clients into scheduling with Service dispatchers. The primary tools used will be the DynaLink, Google Calendar, and monitoring software. The objective is to optimally identify DynaFire opportunities and improved client satisfaction of services by monitoring client service lines and potential concerns to ensure long term relationships within the new and existing DynaFire service customer base. (meeting or exceeding expectations).

• Establish long term relationships with new and existing DynaFire Service Customer Base by working primary with Monitoring Operations Supervisor and Service Department Dispatchers in assuring customer satisfaction.
• Answer inbound calls in accordance to DynaFire philosophy and Core Values.
• Office Supply Orders
• Review current “house” or unassigned client base and “connect” with client by reviewing account, bringing client up to date with DynaFire services for potential increased revenue.
• Process docs as needed. Securing all DynaFire company material and devices.
• Continually train to develop technical and customer service skills.
• Have good follow up and time management skills.
• Visit clients offices or service sites as necessary.
• Travel Arrangements companywide.
• COI (certificate of insurance).
• W-9

Training and Certification Requirements

• Possess very strong skills in organization, and be able to prioritize tasks and choose the most important duties to complete first.
• Possess at least 1 year of Collection experience
• Possess good knowledge of office procedures and administration
• Possess proficiency in computer software related to accounts receivable
• Possess excellent attention to details and must be able to perform tasks accurately
• Ability to analyze and solve problems
• Possess excellent communication skills, on phone, in written and verbal forms
• Superior spreadsheets skills and a good knowledge of Microsoft Excel and Google Suite.

What We Offer:

• Paid time off (PTO) and holidays.
• Comprehensive benefits package including medical, dental, and vision insurance.
• Short term and long-term disability.
• 401(k) matching.
• Employer funded life insurance.
• Opportunities for professional development and growth.
• Employee Referral Program.

About Us:

At DynaFire, we are your comprehensive partner for all fire and life safety needs. From expert support and installation to state-of-the-art sprinkler and fire alarm systems, we deliver tailored solutions to protect your business and assets. Whether you’re looking to enhance security or ensure regulatory compliance, reach out to DynaFire today for industry-leading solutions and exceptional service.

DynaFire is an Equal Opportunity Employer committed to fostering an inclusive, diverse, and respectful workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, and related medical conditions), national origin, ancestry, age, disability, genetic information, marital status, sexual orientation, gender identity or expression, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Reasonable Accommodation:

DynaFire is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process. If you require an accommodation to complete an application or participate in any part of the hiring process, please contact Human Resources at [e-mail].

Our focus on building long-term relationships has brought us where we are today, and our industry-leading solutions has positioned us as the leading fire protection provider in the Southeast.

• State Fire Sprinkler
  License FPC16-000015
• State Kitch Suppression
  License FED18-000016