Client Care Agent

DynaFire LLC; Florida; On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

PTO

Holiday pay

Comprehensive benefits package

401(k) matching

Employer funded life insurance

Professional development opportunities

Employee referral program

Job summary

DynaFire LLC in Florida is seeking a Client Care Agent to review client monitoring data, coordinate scheduling with service dispatchers, and drive client satisfaction. You will use DynaLink, Google Calendar, and monitoring software to identify opportunities and ensure long-term relationships with the DynaFire customer base.

The role emphasizes organization, timely communication, problem solving, and the ability to review service history, process documents, and travel to client sites as needed to

Qualifications

• At least 1 year of collection experience.
• Strong organization and the ability to prioritize tasks.
• Excellent communication skills on phone, in writing and verbally.
• Proficiency in Excel and Google Suite; familiarity with AR software.

Responsibilities

• Establish long-term relationships with DynaFire service customers by coordinating with Monitoring Operations and Dispatchers.
• Answer inbound calls in line with DynaFire philosophy and core values.
• Process office paperwork; secure company materials and devices.
• Review accounts and connect with clients to upsell DynaFire services.
• Visit client offices or sites as needed and arrange travel company-wide.

Skills

Organizational skills

Excellent communication

Time management

Attention to detail

Problem solving

Follow-up discipline

Tools

Microsoft Excel

Google Suite

Accounts receivable software

Job description

Description

We are seeking a Client Care Agent who will be responsible for reviewing client monitoring data for optimum coordination and client satisfaction. This position is vital to reviewing service history, monitoring data, and advancing clients into scheduling with Service dispatchers. The primary tools used will be the DynaLink, Google Calendar, and monitoring software. The objective is to optimally identify DynaFire opportunities and improved client satisfaction of services by monitoring client service lines and potential concerns to ensure long term relationships within the new and existing DynaFire service customer base. (meeting or exceeding expectations).

• Establish long term relationships with new and existing DynaFire Service Customer Base by working primary with Monitoring Operations Supervisor and Service Department Dispatchers in assuring customer satisfaction.
• Answer inbound calls in accordance to DynaFire philosophy and Core Values.
• Office Supply Orders
• Review current "house" or unassigned client base and "connect" with client by reviewing account, bringing client up to date with DynaFire services for potential increased revenue.
• Process docs as needed. Securing all DynaFire company material and devices.
• Continually train to develop technical and customer service skills.
• Have good follow up and time management skills.
• Visit clients offices or service sites as necessary.
• Travel Arrangements companywide.
• COI (certificate of insurance).
• W-9

Requirements

Training and Certification Requirements

• Possess very strong skills in organization, and be able to prioritize tasks and choose the most important duties to complete first.
• Possess at least 1 year of Collection experience
• Possess good knowledge of office procedures and administration
• Possess proficiency in computer software related to accounts receivable
• Possess excellent attention to details and must be able to perform tasks accurately
• Ability to analyze and solve problems
• Possess excellent communication skills, on phone, in written and verbal forms
• Superior spreadsheets skills and a good knowledge of Microsoft Excel and Google Suite.

What We Offer:

• Paid time off (PTO) and holidays.
• Comprehensive benefits package including medical, dental, and vision insurance.
• Short term and long-term disability.
• 401(k) matching.
• Employer funded life insurance.
• Opportunities for professional development and growth.
• Employee Referral Program.

About Us:

At DynaFire, we are your comprehensive partner for all fire and life safety needs. From expert support and installation to state-of-the-art sprinkler and fire alarm systems, we deliver tailored solutions to protect your business and assets. Whether you're looking to enhance security or ensure regulatory compliance, reach out to DynaFire today for industry-leading solutions and exceptional service.

Equal Employment Opportunity:

DynaFire is an Equal Opportunity Employer committed to fostering an inclusive, diverse, and respectful workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, and related medical conditions), national origin, ancestry, age, disability, genetic information, marital status, sexual orientation, gender identity or expression, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Reasonable Accommodation:

DynaFire is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process. If you require an accommodation to complete an application or participate in any part of the hiring process, please contact Human Resources at [e-mail].