Client Care Advisor

Home Instead, Inc.; Long Beach (CA); On-site; USD 31,000 - 44,000; Full time

Benefits offered by this job

Competitive pay

Bonuses/Commission

Company vehicle

Company cell phone

Medical, dental, and vision insurance

Paid vacation, sick time, and holidays

401(k) with company match

Ongoing training and development

Supportive leadership and culture

Meaningful impact on seniors and their

Job summary

Home Instead Long Beach is seeking a compassionate Client Care Advisor to guide prospective clients and families through their care journey, build strong relationships, and connect more families with support in the community.

This client-facing role combines care consultations, relationship management, quality assurance, and outreach to ensure personalized, positive care experiences for seniors at home.

Qualifications

• Bachelor's degree or relevant coursework in Gerontology, Social Work, Healthcare Administration, Human Services, or related field preferred; equivalent experience will be considered.

Responsibilities

• Conduct in-home and client-facing consultations to understand family needs and identify appropriate care solutions.

Skills

Bachelor's degree

2-3 years experience

Senior care experience

Consultative communication

Relationship-building

Judgment and problem solving

Documentation and organization

Multitasking

Independent work

Microsoft Office

Spanish (bonus)

Education

Bachelor's degree or relevant coursework

Tools

Microsoft Office

Job description

Client Care Advisor

Full-Time | Starting at $27.00 plus Commission/Bonus

Build Relationships. Find Solutions. Support Seniors & Families.

At Home Instead Long Beach, we help seniors age with dignity, independence, and the support they need to remain safely at home.

We're looking for a compassionate, confident, and solutions-focused Client Care Advisor to guide prospective clients and families through their care journey, build strong relationships with existing clients, and help connect more families in our community with the support they need.

This is a client-facing role that combines care consultations, relationship management, quality assurance, and community outreach. You'll work directly with seniors and their families while collaborating with our internal team to ensure each client receives a personalized and positive care experience.

Why Join Home Instead?

Every day, our team helps seniors remain safely and comfortably in their own homes while giving families greater peace of mind.

We offer:

• Competitive pay starting at $27.00 plus Commission/Bonus
• Opportunities for performance-based bonuses and incentives
• Company vehicle for business use
• Company cell phone
• Medical, dental, and vision insurance
• Paid vacation, sick time, and holidays
• 401(k) with company match
• Ongoing training and professional development
• Supportive leadership team and collaborative culture
• Opportunity to make a meaningful difference in the lives of seniors and their families

What You'll Do

As a Client Care Advisor, you'll serve as a trusted resource for prospective and existing clients and their families—from the initial conversation through ongoing care.

Client Consultations & Care Solutions

• Conduct in-home and client-facing consultations and needs assessments to understand each family's situation and identify appropriate care solutions.
• Educate prospective clients and families on Home Instead services and guide them through their available care options.
• Develop initial care recommendations based on the client's needs, preferences, and goals.
• Support a smooth transition from the initial consultation to the start of care.

Client Relationships & Quality Assurance

• Build and maintain strong relationships with clients and their families throughout their care experience.
• Conduct regular quality assurance visits in clients' homes to assess changing needs, gather feedback, and ensure services continue to meet expectations.
• Proactively identify concerns and work with the appropriate team members to develop solutions.
• Serve as a trusted resource by providing guidance and recommendations based on individual care needs and available service options.
• Follow up consistently on commitments, concerns, and changes in client needs.

Community Relations & Growth

• Build relationships within the community and help increase awareness of Home Instead's services.
• Identify and cultivate new referral opportunities throughout Long Beach, Downey, and surrounding communities.
• Attend networking events, community meetings, educational events, and industry functions to strengthen Home Instead's presence in the community.
• Educate referral partners and community professionals on Home Instead's non-medical home care services.
• Recognize opportunities to connect prospective clients and families with Home Instead and communicate those opportunities to the team.

Collaboration & Documentation

• Collaborate closely with Service Coordination, Staffing, Recruitment, and leadership to support successful client experiences.
• Maintain clear, accurate, and timely documentation of client interactions, visits, concerns, and follow-up.
• Communicate changes in client needs promptly to ensure the appropriate team members can respond.
• Utilize company software and communication tools to manage client information, follow-up, and ongoing care coordination.

What Success Looks Like

The successful Client Care Advisor will:

• Build trusting relationships with seniors, families, and community partners.
• Conduct thoughtful consultations that identify needs and connect families with appropriate care solutions.
• Maintain consistent follow-up and strong relationships with existing clients.
• Proactively identify changes in client needs and opportunities to improve the care experience.
• Contribute to client retention, satisfaction, and agency growth.
• Generate new client opportunities through community relationships, networking, and outreach.
• Maintain timely, thorough documentation and strong communication with the internal team.

What We're Looking For

• Bachelor's degree or relevant coursework in Gerontology, Social Work, Healthcare Administration, Human Services, or a related field preferred; equivalent experience will be considered.
• Minimum of 2-3 years of experience in a service-oriented, client-facing role involving relationship management and problem resolution.
• Experience in senior care, home care, hospice, home health, senior living, skilled nursing, rehabilitation, social services, or a related field preferred.
• Strong consultative communication skills and the ability to comfortably guide families through sensitive conversations.
• Excellent relationship-building and customer service skills.
• Strong judgment, problem-solving, and follow-through.Excellent verbal and written communication skills.
• Strong documentation and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Comfortable working both independently in the field and collaboratively with an office-based team.
• Proficiency with Microsoft Office and the ability to learn client management and documentation systems.
• Bilingual Spanish is a plus.
• Valid driver's license and ability to travel throughout the service territory.

What Sets You Apart

You're someone who genuinely enjoys connecting with people and finding solutions. You're comfortable walking into a family's home, listening to their concerns, asking thoughtful questions, and helping them determine the next step.

You understand that excellent client care doesn't stop once services begin. You continue building the relationship, checking in, identifying changing needs, and making sure families feel supported.

You're also comfortable representing Home Instead in the community—building relationships, educating others about our services, and recognizing opportunities to connect seniors and families with the support they need.

Coastal Community Senior Care, LLC dba Home Instead is an equal opportunity employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, religious creed, sex, sexual orientation, gender, gender identity, gender expression, national origin, age, disability, marital status, parent status, ancestry, military or veteran status, genetic information, or any other characteristics protected by law. Each Home Instead is independently owned and operated. HCO#194700062