Client Care

APEX; Silver Spring (MD); On-site; USD 30,307 - 39,950; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with employer match

Paid time off

Continuing education support

Structured training and skill progress

On-site gym

Wellness room

Large break space

Leadership team support and elevation

Job summary

Apex Vets in Silver Spring, MD is hiring for a full-time front desk role. You’ll greet clients, coordinate emergency arrivals, collect accurate information, and process payments while keeping the front desk calm and organized.

Join a hospital-first, team-oriented environment where you support doctors, technicians, and clients to ensure an exceptional experience during stressful moments.

Qualifications

• High school diploma or GED required.
• 2+ years of customer service experience.
• Strong computer, communication, and multitasking skills.
• Reliability, punctuality, and follow-through are essential.
• Ability to handle emotional clients with empathy and professionalism.
• Veterinary experience is a plus, but not required.

Responsibilities

• Welcome clients and patients with professionalism and compassion.
• Answer phones and coordinate incoming emergency cases.
• Check in patients and obtain accurate client and patient information.
• Process payments and maintain accurate records.
• Communicate with doctors, technicians, and clients throughout the visit.
• Manage multiple priorities while maintaining a calm, organized front desk.
• Support the Client Care team in delivering an exceptional client experience.

Skills

Customer service

Communication

Multitasking

Reliability

Punctuality

Follow-through

Empathy

Education

High school diploma or GED

Job description

Job Details

Job Location: SILVER SPRING, MD 20902

Salary Range: $22.00 - $29.00 Hourly

Why Apex?

Most hospitals say they care about culture. We designed ours.

Apex Vets is an independently owned emergency & specialty hospital built on what we call the Apex Climb—a team-first approach where no one climbs alone. We operate like a rope team: we support each other, communicate clearly, and move forward together, especially when things get hard.

What Makes This Role Different

You're not "just answering phones."

You're the first impression of the hospital and an essential part of the emergency team.

Every shift is different. One moment you're welcoming a worried family through the front door. The next you're coordinating incoming emergencies, answering questions, and helping keep the hospital running smoothly.

If you enjoy fast-paced environments, solving problems, and helping people during difficult moments, you'll find purpose in this role.

What You’ll Do

• Welcome clients and patients with professionalism and compassion
• Answer phones and coordinate incoming emergency cases
• Check in patients and obtain accurate client and patient information
• Process payments and maintain accurate records
• Communicate with doctors, technicians, and clients throughout the visit
• Manage multiple priorities while maintaining a calm, organized front desk
• Support the Client Care team in delivering an exceptional client experience

Qualifications

Who Thrives Here (The Apex Climb Mentality)

• Communicate clearly and kindly
• Stay calm under pressure
• Can juggle multiple priorities without losing composure
• Adapt quickly when things change (they will)
• Take initiative and solve problems before being asked
• Handle emotional clients with empathy and professionalism
• Want to be part of a mature, accountable team
• Know when to ask for help—and when to step forward

What You’ll Gain

• Competitive pay
• Medical, dental, and vision insurance
• 401(k) with employer match
• Paid time off
• Continuing education support
• Structured training and skill progression
• On-site gym
• Wellness room
• Large break space
• A leadership team that teaches, supports, and climbs alongside you

Requirements

• High school diploma or GED
• 2+ years of customer service experience
• Strong computer, communication, and multitasking skills
• Reliability, punctuality, and follow-through
• Ability to lift up to 40 pounds and remain on your feet throughout the shift
• Ability to navigate difficult conversations with patience and professionalism
• Veterinary experience is a plus, but not required

Schedule

• Day, evening, overnight, opportunities available
• Weekend availability required
• Full-time position