Client Benefits Specialist: Elevate Customer Experience

Brown & Brown, Inc.; Florida; On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health benefits

401k

Student loan assistance

Tuition reimbursement

Mental health services

Paid time off

Holidays

Partner discounts

Job summary

Brown & Brown, Inc. in Florida is seeking a Client Services Specialist to provide responsive, solution-oriented support for daily service needs, including claims and billing for client employees and members.

You will act as a trusted advocate, helping navigate benefit issues while delivering excellent client experiences, reporting to the Manager, Client Services. The role requires knowledge of employee benefits and strong communication, with a focus on accuracy, confidentiality, and service

Qualifications

• Minimum of two years of professional experience in customer services, sales, HR, insurance, or related field is required.
• Florida Life, Health & Variable Annuities 2-15 license or ability to obtain within 90 days.

Responsibilities

• Establish and maintain excellent working relationships with clients and insurance partners.
• Resolve escalated and complex issues related to billing, member eligibility, and benefit inquiries.
• Provide ongoing support and guidance to clients and their employees on benefits matters.
• Assist with annual Employee Benefit Highlight booklets and update content with internal teams.
• Enter employee eligibility into insurance partner systems and assist with enrollment spreadsheets.
• Coordinate with vendors for benefits fairs and perform data entry for audits.
• Represent the organization at client onsite benefit and wellness events.

Skills

Employee benefits

Billing

Claims processing

Customer service

Data entry

CRM systems

Microsoft Office

Education

Florida Life/Health license 2-15

Tools

CRM systems

Microsoft Office Suite

Job description

Brown & Brown, Inc. in Florida is seeking a Client Services Specialist to provide responsive, solution-oriented support for daily service needs, including claims and billing for client employees and members.

You will act as a trusted advocate, helping navigate benefit issues while delivering excellent client experiences, reporting to the Manager, Client Services. The role requires knowledge of employee benefits and strong communication, with a focus on accuracy, confidentiality, and service