Client Benefits Coordinator

Austin Benefits Group; Bloomfield Hills (MI); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Remote Fridays

Summer Fridays

401(k) Match

Paid Holidays

Volunteer Time Off

Professional Development

License Support

Job summary

Austin Benefits Group is seeking a Client Benefits Coordinator to be the operational heartbeat of our client service model. You will process enrollments, manage eligibility changes, audits, and provide accurate, timely support to clients and employees.

Responsibilities include open enrollment processing, audits, COBRA determinations, and data maintenance in our management system. A strong focus on accuracy and proactive outreach is expected.

Qualifications

• 3+ years of admin or data-entry experience, HR/benefits background preferred.
• Experience with Employee Navigator or similar benefits systems.
• Proficient in Word, Excel, and PowerPoint; strong computer aptitude.

Responsibilities

• Process enrollments, manage eligibility changes, conduct audits.
• Ensure timely, accurate support for clients and employees.
• Meet weekly changes and open enrollment processing standards.
• Audit enrollments and resolve discrepancies within one week.
• Coordinate with clients and carriers on life events and insurability.
• Handle COBRA eligibility determinations and vendor processing.
• Audit API/EDI/834 integrations for errors and discrepancies.
• Maintain accurate records in the agency management system.
• Proactively reach out to clients and new hires on missing enrollments.
• Collaborate with Client Experience and Analytics teams as needed.

Skills

Data entry

Administrative work

Attention to detail

Microsoft Office

Communication skills

Education

High school diploma or equivalent

Tools

Employee Navigator

Microsoft Office

Job description

Who We Are

Precision, care, and speed — the backbone of every great benefits experience.

Austin Benefits Group is a leading employee benefits firm delivering smart benefit solutions to private and publicly traded companies. Behind every seamless open enrollment and every resolved claim is a team that genuinely cares about doing the work right. Our Benefits Administration Specialists are the engine that keeps it all running.

If you’re someone who takes pride in accuracy, loves solving problems, and wants to work somewhere your attention to detail actually matters — this is your team.

The Opportunity

As a Client Benefits Coordinator, you’ll be the operational heartbeat of our client service model. You’ll process enrollments, manage eligibility changes, conduct audits, and ensure every client and employee gets timely, accurate support. This is a high-impact role with direct ownership over outcomes that touch real people’s lives.

What You’ll Do

Process Open Enrollment elections, new hire enrollments, terminations, and qualifying life events with speed and accuracy

• Meet and exceed company standards for weekly changes, open enrollment processing, and audit accuracy
• Conduct regular audits to verify enrollment accuracy and resolve any discrepancies — within one week or less
• Work directly with clients to obtain missing HR data and support life event documentation
• Coordinate with carriers and clients to resolve Evidence of Insurability requests
• Manage COBRA eligibility determinations and process with the COBRA vendor when required
• Audit API/EDI/834 integrations to ensure no file transmission errors or carrier discrepancies
• Maintain accurate, up-to-date records in the Agency Management System
• Proactively reach out to clients and new hires on missing enrollments — don’t wait for problems to find you
• Collaborate with Client Experience and Analytics teams as needed

What You Bring

• Minimum 3 years of administrative or data entry experience; HR/benefits background strongly preferred
• Experience with Employee Navigator or similar benefits administration platforms
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
• Above-average technical aptitude — you learn new systems quickly
• Exceptional attention to detail and a commitment to accuracy under deadline pressure
• Strong communication skills — you can handle sensitive inquiries with professionalism and care
• High school diploma or equivalent required

Why Austin Benefits Group?

Detail-Driven Culture

We celebrate accuracy. Your precision directly shapes the client and employee experience.

Supportive Team

You’ll report to a Leader who invests in your growth and has your back.

Meaningful Impact

Every enrollment you process affects a real employee’s coverage. The work matters.

Benefits

• Competitive Salary
• A strong base that reflects your experience and the value you bring to the team.
• Unmatched Employee Benefits
• Best-in-class health, dental, and vision coverage with high employer contributions. We don’t just sell great benefits — we live them.
• Generous 401(k) Match
• An extremely competitive employer match so you can build real long-term wealth, not just a paycheck.
• Summer Fridays
• Early dismissal on Fridays during summer months. You’ve earned it.
• Remote Fridays
• Work from home every Friday, year-round. We trust you to get the job done.
• Competitive PTO
• A generous paid time off policy that lets you actually recharge — not just accrue days you never use.
• Paid Holidays
• A robust holiday schedule so you can be present for the moments that matter most.
• Family Event Time Off
• Life’s biggest moments shouldn’t require a negotiation. Dedicated time off for the events that matter most.
• Volunteer Time Off
• We’re proud community advocates. Paid volunteer time off so you can give back to the causes you care about.
• Professional Development
• Sponsored education, industry seminars, and ongoing training to keep your career moving forward.
• License Support
• Full support for obtaining and retaining your insurance license — costs covered, resources provided.

www.austinbenefits.com 248.594.5550