Client & Audit Operations Coordinator

Where Food Comes From Organic; Urbandale (IA); On-site; USD 42,000 - 62,000; Full time

Job summary

Where Food Comes From Organic in Urbandale, IA is seeking an organized administrative professional to serve as the primary contact for clients and contract auditors, coordinating schedules and communications to ensure compliance and timely updates.

The role emphasizes data entry, records management, document preparation, and professional client support across internal and external teams, with a focus on confidentiality and accuracy.

Qualifications

• Associate's Degree in Animal Science or related agriculture field and/or 5 years related experience.
• Experience with customer service and/or management of contractors.
• 2 years of data entry experience.
• Attention to details and ability to track communication.
• Strong ability to provide personable customer service while driving for action with given deadlines.
• Excellent knowledge of Microsoft Office.
• Ability to communicate clearly verbally and in writing with internal/external staff, vendors, and clients.
• Self-motivated with a desire for continuous learning.
• Ability to take direction and multi-task effectively.
• Teamwork attitude with a strong aptitude for professionalism and courtesy.
• Maintain confidentiality and alignment with company values.

Responsibilities

• Act as the primary point of contact for clients and contract auditors; maintain effective communication.
• Coordinate audit schedules and track deadlines and progress.
• Communicate delays or issues with clients and internal teams.
• Attend meetings and webinars to stay updated on industry developments.
• Maintain detailed status records and elevate high-priority needs.
• Provide first-line phone support for inquiries from clients and guests.
• Support data entry projects and assist with office operations.
• Manage electronic company records with confidentiality; prepare reports and presentations.
• Review audit reports for accuracy; assist in generating final reports and certifications.
• Perform other duties as needed.

Skills

Customer service

Contract management

Data entry

Attention to detail

Communication

Microsoft Office

Written communication

Professionalism

Self-motivation

Take direction

Multitasking

Teamwork

Confidentiality

Company values

Education

Associate's Degree in Animal Science or related agriculture field

Bachelor's degree in Animal Science or related agriculture field

Tools

Microsoft Office

Job description

Where Food Comes From Organic in Urbandale, IA is seeking an organized administrative professional to serve as the primary contact for clients and contract auditors, coordinating schedules and communications to ensure compliance and timely updates.

The role emphasizes data entry, records management, document preparation, and professional client support across internal and external teams, with a focus on confidentiality and accuracy.