Onsite Audit & Client Liaison Coordinator

Where Food Comes From, Inc.; Urbandale (IA); On-site; USD 42,000 - 56,000; Full time

Job summary

Where Food Comes From, Inc. is seeking an Office Coordinator in Urbandale, IA to act as the liaison for clients, auditors, and internal teams while maintaining audit records and QA standards.

The role requires meticulous data handling, deadline tracking, and strong communication. You will coordinate audit schedules, relay updates to stakeholders, and provide frontline phone support while supporting data-entry projects and office operations.

Qualifications

• Associate’s Degree in Animal Science or related agriculture field and/or 5 years related experience.
• Experience with customer service and/or management of contractors.
• 2 years of data entry experience.
• Attention to details and ability to track communication.
• Strong ability to provide personable customer service while driving for action with given deadlines.
• Excellent knowledge of Microsoft Office.
• Ability to communicate clearly verbally and in writing with internal/external staff, vendors, and clients.
• Strong aptitude for professionalism and courtesy.
• Self-motivated with a desire for continuous learning.
• Ability to take direction.
• Ability to multi-task and manage priorities effectively and efficiently.
• Teamwork attitude with a strong aptitude for professionalism and courtesy.
• Maintains alignment with Where Food Comes From, Inc.’s Mission, Purpose, and Values.

Responsibilities

• Act as the primary point of contact for clients and contract auditors and answer inquiries.
• Coordinate audit schedules and ensure timely updates are communicated to all parties.
• Communicate delays or issues with clients and internal teams promptly.
• Attend meetings and webinars to stay abreast of industry updates.
• Maintain detailed record of status for each client and escalate high-priority needs.
• Serve as the first line support on the phones for all incoming calls.
• Support data entry projects within internal and external company databases.
• Manage and organize electronic company records with high confidentiality.
• Prepare routine correspondence, reports, and presentations for projects.
• Review audit reports for accuracy and assist in generating final audit reports and certificates.

Skills

Client communication

Data entry

Audit coordination

Time management

Attention to detail

Microsoft Office

Communication skills

Multi-tasking

Confidentiality

Professionalism

Adaptability

Education

Associate’s Degree in Animal Science or related agriculture field

Tools

Microsoft Office

Job description

Where Food Comes From, Inc. is seeking an Office Coordinator in Urbandale, IA to act as the liaison for clients, auditors, and internal teams while maintaining audit records and QA standards.

The role requires meticulous data handling, deadline tracking, and strong communication. You will coordinate audit schedules, relay updates to stakeholders, and provide frontline phone support while supporting data-entry projects and office operations.