Client Associate

tcbrands; Southlake (TX); On-site; USD 19,000 - 21,000; Part time

Job summary

TravisMathew in Southlake, TX is seeking a Client Associate to strengthen in-store sales and deliver premium service. You will connect with clients, grow a loyal following, and promote a differentiated shopping experience aligned with the brand.

Responsibilities include achieving sales goals, maintaining product knowledge, supporting events and CRM activities, and collaborating with the team to keep the store welcoming and organized.

Qualifications

• Minimum 1 year of client services experience.
• Retail or brand experience is a plus.

Responsibilities

• Deliver exceptional service on the sales floor to meet goals.
• Build relationships with clients and drive repeat business.
• Maintain knowledge of apparel per season, including fit and use.
• Support in-store events and CRM activities to engage customers.
• Adhere to client service standards and store policies.
• Foster a welcoming, team-focused environment.
• Keep store clean and organized.

Skills

POS proficiency

Strong communication

Customer service orientation

Independent decision making

Non-traditional hours flexibility

Tools

POS systems

Microsoft Applications

Job description

TravisMathew is a premium apparel brand that exists because we seized an opportunity-and we're inviting you to take yours. Back in 2007, we saw there weren't many companies whose clothing bridged the gap between performance and lifestyle, so we created our own. Inspired by the sun, surf, and sand of Southern California, we became a leading innovator in lifestyle performance apparel by making clothes for real life-plus working with premium wholesalers, building a leading e-commerce business, and opening retail stores around the world. We invite you to join team TravisMathew.

The Client Associate is responsible for maintaining the in-store sales and service experience and promoting sales culture within the retail store to achieve or exceed sales, KPIs and profitability goals.

ROLES AND RESPONSIBILITIES

• Instill an approachable and efficient sales and service focus on the floor to achieve sales goals and deliver exceptional service
• Connect with in-store clients and develop and retain a following of repeat clients to drive individual sales goals
• Maintain in-depth knowledge of apparel each season, including fit, fabric and intended use of the line
• Participate in-store events, marketing initiatives and CRM activity to drive and reward repeat business
• Adhere to client service standards and company policies and procedures
• Foster a friendly, open and inviting environment for all in-store guests
• Foster a work environment focused on teamwork and productivity
• Maintain store cleanliness and organization, including front of house and stock space

TECHNICAL COMPETENCIES (Knowledge, Skills & Abilities)

• Proficient in Microsoft Applications
• Proficient in point-of-sale (POS) systems
• Strong written and verbal communication skills
• Ability to make decisions independently, or escal when applicable
• Ability to work non-traditional hours; weekends, evenings and holidays

EDUCATION AND EXPERIENCE

Minimum 1-year experience in a client services related capacity

PHYSICAL REQUIREMENTS / WORK ENVIRONMENT (if applicable)

Work is performed in a retail environment / store

Walk, sit, stand, bend, reach and move continually during working hours

14.00 - 14.70 - 15.40 USD Hourly

Experience comes in many forms - skills are transferable, and passion goes a long way.

We know that diversity makes for the best problem-solving and creative thinking, which is why we're dedicated to adding new perspectives to the team and encourage everyone to apply.

TravisMathew is an Equal Employment Opportunity