Client Assistance Coordinator

Bighornlaw; Bossier City (LA); Remote; USD 50,000 - 65,000; Full time

Job summary

An established industry player is seeking dedicated professionals for the role of Client Assistance Coordinator. This position is perfect for those with a strong customer service background who are eager to assist clients in understanding and optimizing their plans. You'll be responsible for managing client relationships, providing exceptional service, and ensuring customer satisfaction. With flexible remote work options, thorough training, and opportunities for career advancement, this role offers a supportive environment where your contributions are valued. If you have a passion for helping others and thrive in a collaborative setting, this could be the perfect opportunity for you.

Benefits

Flexible Remote Work

Thorough Training

Career Advancement

Collaborative Environment

Performance-Based Bonuses

Qualifications

• Previous experience in customer service is essential.
• Strong communication and interpersonal skills are required.

Responsibilities

• Conduct outbound calls to assess customer needs.
• Manage customer accounts with precision and attention to detail.

Skills

Customer Service

Sales Experience

Communication Skills

Active Listening

Interpersonal Skills

Education

High School Diploma or GED

Tools

Laptop

iPad

High-speed Internet

Job description

We are excited to welcome dedicated professionals who have a strong background in customer service and a genuine desire to provide exceptional support to both prospective and existing clients.

As a Client Assistance Coordinator, you will play a key role in helping potential clients understand the advantages of our programs and guide them in selecting the best plan upgrades. Your responsibilities will also include delivering exceptional service to our current clients by addressing their billing questions, updating benefit packages, and offering valuable recommendations. The ideal candidate will have experience in customer service or sales, along with strong communication skills. You will be responsible for managing client relationships to ensure their satisfaction, fostering open communication, and contributing to our ongoing progress.

What We Offer:

1. Flexible Remote Work: Enjoy the convenience of working from home, with occasional in-person meetings.
2. Thorough Training: Receive comprehensive training designed to equip you for success in your role.
3. Career Advancement: Take advantage of opportunities for rapid growth within the organization.
4. Collaborative Environment: Work in a supportive and positive team setting.
5. Performance-Based Bonuses: Earn additional income based on your achievements.

Responsibilities:

1. Conduct outbound calls to assess customer needs and provide tailored solutions.
2. Deliver outstanding customer service while building strong, trusting relationships with clients.
3. Manage customer accounts with precision and attention to detail.
4. Handle incoming inquiries regarding products, services, and general concerns.
5. Follow up on customer interactions to ensure satisfaction and resolve issues effectively.
6. Update customer accounts with the latest information as needed.
7. Collaborate with team leads to stay informed about new services and initiatives.

Qualifications:

1. Previous experience in customer service.
2. Valid identification.
3. Access to a laptop and/or iPad.
4. High-speed internet connection.
5. A quiet workspace conducive to productive work.
6. Strong active listening, interpersonal, and communication skills.
7. High school diploma, GED, or equivalent.

Compensation:

$50,000 - $65,000 annually based on performance.

About S&A Group:

At S&A Group, your success is our priority. We have a proven system that provides the training, resources, support, and leadership needed to help you grow professionally, personally, and financially, so you can start living the life you deserve.

Why Work at This Company?

We believe in hiring top talent, working smart, playing hard, and putting our team first. Our commitment is to create better opportunities for clients, team members, and the community. We foster a family-like environment and seek individuals who share our passion.