Healthcare Client Support Coordinator

GrowthAssistant; United States; Remote; USD 60,000 - 69,000; Full time

Job summary

A growing company is seeking a Healthcare Client Support Coordinator to manage client interactions, assist with onboarding, and ensure clients are informed about services. This role requires strong communication skills and attention to detail in a fast-paced environment.

Benefits

Work From Home

Attendance, Performance, and Referral Bonuses

Paid Holidays and Time Offs

Health Insurance Card

Qualifications

• Minimum of 1 year experience in a high-touch customer service role.
• Minimum of 2 years experience in an administrative role.

Responsibilities

• Manage client communications across various platforms.
• Assist with onboarding new clients for services.
• Collaborate with colleagues to streamline processes.

Skills

Attention to Detail

Communication

Multitasking

Job description

GrowthAssistant is seeking a skilled and motivated Healthcare Client Support Coordinator. This role interacts with clients daily managing correspondence, answering questions, and educating others about our services. This position also assists with preparing new clients for care, ensuring they are informed and set up for success. In essence, this person is the connection point between clients and the Octave system, all while demonstrating care, compassion, and competence.

Salary: Up to Php 60,000 depending on experience

The Benefits

• Work From Home
• Attendance, Performance, and Referral Bonuses
• Paid Holidays and Time Offs
• Health Insurance Card

Core Tasks

• Manage client communications across various platforms in a timely, warm and efficient manner
• Be a go-to resource for client education about the client’s services
• Assist with onboarding new clients for services, including the completion of paperwork and collection of billing information
• Collaborate with colleagues to explore innovative ways to streamline processes and meet service standard goals
• Embody the client’s mission to deliver extraordinary care in every interaction with clients and colleagues.

Must Haves

• Strong attention to detail in a fast-paced environment
• Excellent written and verbal communication skills
• Track record of identifying and implementing process improvements
• High comfort level multitasking between software systems
• Open to performing tasks outside of defined role with an eagerness to learn and grow
• Ability to handle sticky or sensitive situations with discretion and care
• Minimum of 1 year experience in a high-touch customer service role
• Minimum of 2 years experience in an administrative role.
• Must be able to frequently communicate with others through virtual meeting applications
• Ability to work on Saturdays and Sundays