Client Advocate & Crisis Support – $3K Sign-On Bonus

Family Service League Inc.; Brentwood (NY); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Sign-On Bonus $3,000

Health and Dental Insurance

Vision Insurance

Flexible Spending Account (FSA)

Retirement Savings Plan with 5% match

Life and AD&D Insurance

Generous PTO

Up to 11 paid Holidays

Employee Assistance Program (EAP)

Disability Insurance

Job summary

Family Service League Inc. in New York is seeking a Client Advocate to conduct client intakes, explain shelter rules, and perform curfew and safety checks to protect residents. You will provide transportation and assist with pantry and donations while promoting safety and compliance within the shelter.

The role involves crisis intervention, enforcing program rules, and coordinating with staff to ensure a secure environment. Strong communication and a valid NY driver’s license are required.

Qualifications

• High School Diploma or equivalent required.
• Prior experience in Human Services or related field preferred.
• Knowledge of homeless population and DSS policies and regulations required.
• Excellent interpersonal and verbal and written communication skills required.
• Spanish language fluency preferred.
• Valid, clean, New York State Driver’s License required.

Responsibilities

• Complete new client intakes and explain shelter rules and regulations to clients.
• Conduct Curfew Checks.
• Conduct Safety Checks.
• Monitor the safety of the property.
• Address safety issues in unit and remove dangerous items.
• Assist with pantry distribution.
• Assist with distribution of donations and provide transportation.
• Provide crisis intervention.
• Oversee compliance with shelter rules, regulations, and policies.
• Set and observe boundaries, maintain client confidentiality and HIPAA compliance.
• Advocate for client needs.
• Attend staff meetings, supervision, and trainings.
• Collaborate with Security to discuss and resolve client incidents.
• Read and respond to daily emails.
• This position is essential to the safe operation of the program.

Skills

Interpersonal skills

Verbal communication

Written communication

Time management

Spanish language

Education

High School Diploma

Job description

Family Service League Inc. in New York is seeking a Client Advocate to conduct client intakes, explain shelter rules, and perform curfew and safety checks to protect residents. You will provide transportation and assist with pantry and donations while promoting safety and compliance within the shelter.

The role involves crisis intervention, enforcing program rules, and coordinating with staff to ensure a secure environment. Strong communication and a valid NY driver’s license are required.