Client Advocate & Care Coordinator

Insight Global; Boxborough (MA); On-site; USD 60,000 - 80,000; Full time

Job summary

Insight Global is seeking a dedicated Case Manager to assess, plan, coordinate, and advocate for clients across healthcare, housing, transportation, and social services in Massachusetts.

You will build strong relationships with clients and families, conduct assessments, develop individualized care plans, coordinate services with providers, monitor progress, and maintain HIPAA-compliant documentation while collaborating with interdisciplinary teams.

Qualifications

• Bachelor's degree in social work, Human Services, Psychology, or a related field.
• Minimum of two (2) years of experience in case management, social work, or a related healthcare or human services setting.
• Strong communication, organizational, problem-solving, and interpersonal skills.
• Knowledge of community resources and case management practices.
• Proficiency with Microsoft Office and electronic documentation systems.
• Valid driver's license and reliable transportation.
• Licensed Social Worker (LSW) or Case Management Certification (CCM) is preferred.

Responsibilities

• Conduct client assessments and develop individualized care plans
• Coordinate services with healthcare providers, community organizations, and family members
• Connect clients with resources, including healthcare, housing, transportation, and social services
• Monitor client progress and update care plans as needs change
• Advocate for clients and help them navigate healthcare and social service systems
• Maintain accurate case records, documentation, and reports in compliance with agency policies and HIPAA regulations
• Conduct regular follow-up visits and provide ongoing support to clients and caregivers
• Collaborate with interdisciplinary teams to ensure continuity and quality of care

Skills

Communication skills

Organizational skills

Problem-solving

Interpersonal skills

Education

Bachelor's degree in social work, Human Services, Psychology, or a related field

Tools

Microsoft Office

Electronic documentation systems

Job description

Insight Global is seeking a dedicated Case Manager to assess, plan, coordinate, and advocate for clients across healthcare, housing, transportation, and social services in Massachusetts.

You will build strong relationships with clients and families, conduct assessments, develop individualized care plans, coordinate services with providers, monitor progress, and maintain HIPAA-compliant documentation while collaborating with interdisciplinary teams.