Client Advocate

ABCD; Malden (MA); On-site; USD 40,000 - 55,000; Full time

Job summary

Join a leading community service organization as a Client Advocate, where you'll provide essential case management services to clients in need. This role emphasizes building relationships, conducting workshops, and making a meaningful impact in the Greater Boston area. With a focus on diversity and continuous learning, ABCD offers a supportive environment to help empower individuals and create positive change in the community.

Benefits

Health Coverage

Retirement Plans

Training and Development Opportunities

Qualifications

• Up to one year of experience in case management or job development.
• Ability to work with diverse backgrounds.

Responsibilities

• Maintain case management files and provide supportive services.
• Assist clients with job applications and resumes.
• Conduct workshops for diverse populations.

Skills

Communication

Case Management

Microsoft Word

Microsoft Excel

Education

High School Diploma

Job description

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As a Client Advocate, you will handle direct case management services to clients currently at or below 200% of the Federal Poverty Line who live in Boston, Malden, Medford, and Everett. If you are a detail-oriented individual passionate about community development and possess the skills to excel in this role, we invite you to join our team at ABCD! Come make a meaningful impact and be part of a legacy that shapes positive change in Greater Boston.

Key Responsibilities

• Maintain case management files, provide supportive services and referrals.
• Conduct intake processes and assist clients in establishing educational and occupational goals.
• Develop positive relationships with organizations within the public and private sectors to expand placement efforts.
• Identify support services needed, make appropriate referrals, and orient new clients to referred programs.
• Conduct workshops for diverse populations within the community.
• Assist clients with job applications and resumes for employment opportunities.
• Follow up with agencies and employers to maintain updated information on employment opportunities.
• Provide services for EITC tax preparation, food pantry, fuel assistance, SummerWorks, Virtual Gateway services, including food stamps and health insurance.
• Perform other related duties as assigned from time to time.

Skills, Knowledge, and Expertise

• Minimum of high school diploma or equivalent, with up to one year of experience in case management, job development, or general office support.
• Proficiency in Microsoft Word and Excel required.
• Excellent oral and written communication skills.
• Ability to work sensitively and effectively with individuals of diverse educational, socio-economic, and cultural backgrounds.

Why Work Here

• Make a Difference: Your work impacts thousands in the Greater Boston community, empowering them and creating positive change.
• Inclusive Environment: ABCD values diversity and promotes collaboration.
• Continuous Learning: Numerous training and development opportunities are available.
• Comprehensive Benefits: Competitive package including health coverage and retirement plans.
• A Legacy of Impact: Join an organization with over half a century of community service.
• Teamwork & Camaraderie: Be part of a passionate team dedicated to combating poverty and supporting individual potential.