Client Advocate

ABCD; Boston (MA); On-site; USD 40,000 - 50,000; Full time

Job summary

Join a leading organization as a Client Advocate, where you'll provide essential case management services to clients in need. This role emphasizes community development and offers a chance to make a significant impact in Greater Boston. If you are detail-oriented and passionate about helping others, we encourage you to apply.

Qualifications

• Up to one year of experience in case management or related fields.
• Ability to work effectively with diverse populations.

Responsibilities

• Maintain case management files and provide supportive services.
• Conduct intake processes and assist clients in establishing goals.
• Conduct workshops for diverse community populations.

Skills

Communication

Detail-oriented

Bilingual in Spanish

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

Join to apply for the Client Advocate role at ABCD.

As a Client Advocate, you will handle direct case management services for clients currently at or below 200% of the Federal Poverty Line in Boston, Malden, Medford, and Everett. If you are detail-oriented and passionate about community development, we invite you to join our team at ABCD and make a meaningful impact in Greater Boston.

Key Responsibilities

1. Maintain case management files and provide supportive services and referrals.
2. Conduct intake processes and assist clients in establishing educational and occupational goals.
3. Develop positive relationships with organizations to expand placement efforts.
4. Identify support services needed, make referrals, and orient clients to programs.
5. Conduct workshops for diverse community populations.
6. Assist clients with job applications, resumes, and follow-up with employers.
7. Provide services for EITC tax preparation, food pantry, fuel assistance, SummerWorks, and Virtual Gateway services.
8. Perform other related duties as assigned.

Minimum Requirements

• High school diploma or equivalent; up to one year of experience in case management or related fields.
• Proficiency in Microsoft Word and Excel.
• Excellent oral and written communication skills.
• Ability to work effectively with diverse populations.
• Bilingual in Spanish is required.