Client Advisor - South Coast Plaza

Brobston Group LLC; Costa Mesa (CA); On-site; USD 42,000 - 64,000; Full time

Job summary

Brobston Group LLC at South Coast Plaza in Costa Mesa, CA seeks a luxury retail sales associate to deliver high-touch, personalized service and build long‑term client relationships. You will meet sales targets while sharing expert product knowledge and contributing to store presentation.

The role requires strong communication, organization, and the ability to multitask, with a flexible schedule including evenings, weekends, and holidays. Prior CRM experience and a client book are highly valued.

Qualifications

• Over three years of luxury fashion sales experience in a retail environment.
• Proven history of exceeding individual and store targets.
• Strong verbal and written communication, organizational skills, and ability to multitask.
• Experience with CRM and maintaining an accurate client book.
• Willingness to work a flexible schedule including evenings, weekends, and holidays; foreign language skills a plus.

Responsibilities

• Continuously meet or surpass monthly and yearly sales objectives.
• Deliver outstanding, personalized customer service and build enduring client relationships.
• Use CRM tools to record customer information and drive personalized client engagement.
• Maintain organized sales floor and stockroom and contribute to visual merchandising standards.
• Support shipping, receiving, alterations, and inventory control as needed.
• Promote store events and follow up on sales and client inquiries promptly.

Skills

Client relationship building

Sales targets achievement

Communication skills

Multitasking

Tools

CRM software

Job description

Overview

Provide personalized luxury retail service at South Coast Plaza, building and maintaining long-term client relationships while meeting sales targets. Deliver expert product knowledge and high-touch customer care to exceed individual KPIs. Support store presentation, inventory processes, and client outreach to drive business growth.

Responsibilities

• Continuously meet or surpass monthly and yearly sales objectives.
• Deliver outstanding, personalized customer service and build enduring client relationships.
• Use CRM tools to record customer information and drive personalized client engagement.
• Maintain organized sales floor and stockroom and contribute to visual merchandising standards.
• Support shipping, receiving, alterations, and inventory control as needed.
• Promote store events and follow up on sales and client inquiries promptly.

Qualifications

• Over three years of luxury fashion sales experience in a retail environment.
• Proven history of exceeding individual and store targets.
• Strong verbal and written communication, organizational skills, and ability to multitask.
• Experience with CRM and maintaining an accurate client book.
• Willingness to work a flexible schedule including evenings, weekends, and holidays; foreign language skills a plus.