Client Advisor, Soho Flagship (Mandarin Speaking)

RIMOWA; New York (NY); On-site; USD 50,000 - 75,000; Full time

Job summary

RIMOWA is looking for a passionate Client Advisor in New York City. This role requires the ability to drive sales through exceptional client service, strong product knowledge, and a deep understanding of the luxury retail environment. Responsibilities include achieving sales objectives, building lasting client relationships, and delivering a premium in-store experience. Candidates should have a proven record in luxury retail and possess excellent communication skills, with flexibility for varied working hours.

Qualifications

• Proven success in a premium or luxury retail environment.
• Demonstrated expertise in developing and retaining a discerning clientele.
• Flexible availability, including evenings and weekends.

Responsibilities

• Achieve and surpass individual sales objectives.
• Deliver a white-glove post-purchase experience.
• Maintain exceptional visual merchandising.

Skills

Sales objectives achievement

Client relationship building

Luxury product knowledge

Exceptional communication skills

Attention to detail

Job description

RIMOWA is seeking a highly accomplished and passionate Client Advisor. The Client Advisor is responsible for driving sales through exceptional client service, strong product knowledge, and deep understanding of the luxury retail environment. This role focuses on building lasting client relationships, delivering an outstanding in‑store experience, and contributing to the overall success of RIMOWA while serving as a true brand ambassador.

Job Responsibilities

• Consistently achieve and surpass individual sales objectives, directly contributing to the store’s overall commercial success and prestige.
• Serve as a true brand ambassador, conveying RIMOWA’s storied heritage, iconic designs, engineering, and uncompromising craftsmanship.
• Curate and cultivate an exclusive and loyal client portfolio, building enduring relationships and driving sustained repeat business through personalized engagement, client appointments, and events.
• Actively support and inspire colleagues, fostering a sophisticated, collaborative, and high-performance sales environment.

Customer Service

• Embody the RIMOWA brand ethos at all times, presenting yourself with impeccable professionalism.
• Deliver a seamless, white-glove post-purchase experience by meticulously managing client follow-ups, repairs, and service requests with discretion and care.
• Anticipate client needs through an intimate knowledge of the brand’s history, new product launches, and the competitive luxury landscape.
• Create memorable, elevated moments for every client, ensuring each interaction reflects the refinement synonymous with RIMOWA.

Operations

• Execute all POS transactions with precision and efficiency.
• Confidently open and close the store register in full compliance with company policies.
• Participate proactively in inventory management while upholding the highest standards of loss prevention.
• Maintain exceptional visual merchandising, ensuring the store consistently reflects a polished, luxurious, and inviting aesthetic.
• Always uphold immaculate store presentation and operational readiness.

Profile

• Proven success in a premium or luxury retail environment
• Demonstrated expertise in developing, nurturing, and retaining a discerning clientele; an established luxury client book is highly desirable.
• Impeccable personal presentation with exceptional communication skills
• Strong problem-solving capabilities, a refined attention to detail.
• A deep appreciation for luxury craftsmanship, travel and elevated lifestyles.
• Flexible availability, including evenings, weekends, and holidays.
• Able to regularly lift and handle Items up to 20 lbs.
• Multilingual In Spanish, French, Portuguese, and/or Mandarin a plus.