Client Advisor, Dallas NorthPark

RIMOWA; Dallas (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

RIMOWA is seeking a motivated Client Advisor in Dallas, Texas, focused on exceptional client service. This role involves building lasting relationships to drive sales while representing the brand's heritage and craftsmanship. Responsibilities include achieving sales objectives, delivering outstanding service, and maintaining store presentation. Ideal candidates have a proven track record in luxury retail, exceptional communication skills, and a deep appreciation for craftsmanship. Flexible availability is needed to accommodate client needs.

Qualifications

• Proven success in a premium or luxury retail environment.
• Demonstrated expertise in developing and nurturing a discerning clientele.
• Impeccable personal presentation with exceptional communication skills.
• Strong problem-solving capabilities and refined attention to detail.
• Deep appreciation for luxury craftsmanship and elevated lifestyles.
• Flexible availability, including evenings, weekends, and holidays.

Responsibilities

• Consistently achieve and surpass individual sales objectives.
• Serve as a true brand ambassador for RIMOWA.
• Curate and cultivate an exclusive and loyal client portfolio.
• Deliver a seamless post-purchase experience for clients.
• Maintain exceptional visual merchandising and store presentation.

Skills

Sales objectives achievement

Client relationship building

Product knowledge

Communication skills

Problem-solving capabilities

Job description

RIMOWA is seeking a highly accomplished and passionate Client Advisor. The Client Advisor is responsible for driving sales through exceptional client service, strong product knowledge, and deep understanding of the luxury retail environment. This role focuses on building lasting client relationships, delivering an outstanding in-store experience, and contributing to the overall success of RIMOWA while serving as a true brand ambassador.

YOUR RESPONSIBILTIES:

• Consistently achieve and surpass individual sales objectives, directly contributing to the store’s overall commercial success and prestige.
• Serve as a true brand ambassador, conveying RIMOWA’s storied heritage, iconic designs, engineering, and uncompromising craftsmanship.
• Curate and cultivate an exclusive and loyal client portfolio, building enduring relationships and driving sustained repeat business through personalized engagement, client appointments, and events.
• Actively support and inspire colleagues, fostering a sophisticated, collaborative, and high-performance sales environment.

Customer Service

• Embody the RIMOWA brand ethos at all times, presenting yourself with impeccable professionalism.
• Deliver a seamless, white-glove post-purchase experience by meticulously managing client follow-ups, repairs, and service requests with discretion and care.
• Anticipate client needs through an intimate knowledge of the brand’s history, new product launches, and the competitive luxury landscape.
• Create memorable, elevated moments for every client, ensuring each interaction reflects the refinement synonymous with RIMOWA.

Operations

• Execute all POS transactions with precision and efficiency.
• Confidently open and close the store register in full compliance with company policies.
• Participate proactively in inventory management while upholding the highest standards of loss prevention.
• Maintain exceptional visual merchandising, ensuring the store consistently reflects a polished, luxurious, and inviting aesthetic.
• Always uphold immaculate store presentation and operational readiness.

PROFILE:

• Proven success in a premium or luxury retail environment
• Demonstrated expertise in developing, nurturing, and retaining a discerning clientele; an established luxury client book is highly desirable.
• Impeccable personal presentation with exceptional communication skills
• Strong problem-solving capabilities, a refined attention to detail.
• A deep appreciation for luxury craftsmanship, travel and elevated lifestyles.
• Flexible availability, including evenings, weekends, and holidays.
• Able to regularly lift and handle Items up to 20 lbs.