Client Advisor-Soho

Tiffany & Co.; New York (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company seeks Client Advisors to embody the Tiffany brand in every client interaction. The role focuses on developing client relationships, achieving sales goals, and delivering memorable in-store experiences. Candidates should have retail experience, excellent communication skills, and flexibility in working hours.

Qualifications

• Experience in retail or luxury retail.
• Proven sales results.
• Ability to work diverse hours and client base.

Responsibilities

• Deepen relationships with clients for loyalty and sales.
• Deliver memorable client experiences while serving.
• Capture client data and deliver significant repeat sales.

Skills

Sales

Client Relationship Management

Communication

Flexibility

Multilingual Proficiency

Education

College/University Degree

Graduate Gemologist Degree or GIA Coursework

Tools

Point of Sale (POS) Systems

Client Tracking Systems

Microsoft Outlook

Job description

Responsibilities

Client Advisors hold the critical position of embodying the Tiffany brand in every client interaction using the Tiffany touch; their own flair for making each client’s experience extraordinary. They are excellent communicators and brand ambassadors. Their passion for Tiffany is conveyed in every conversation, and an entrepreneurial spirit is prevalent in their makeup. Developing client relationships and exceeding sales plans are primary skills for Tiffany sales professionals. Building their own business through developing client relationships and exceeding sales is essential for Tiffany client advisors.

Sales : Deepen relationships with clients to drive lifetime loyalty and spend. Consistently achieve or exceed monthly, quarterly, and annual store sales plans. Capture client data, cultivate new and existing client relationships, and deliver a significant portion of sales through repeat business. Drive sales through key product pillars.

Service : Elevate the in-store experience by consistently delivering memorable moments to every client. Demonstrate passion as a Tiffany brand ambassador during every selling ceremony using the Tiffany Touch; your personal touch. Implement Client Experience Behaviors as identified within the TEI program (Voice of Client Survey) and align with Tiffany’s client experience vision. Optimize hospitality and store amenities to create unique experiences and act on TEI performance and client feedback.

Qualifications :

Required Qualifications

• Experience in retail, luxury retail, or relevant client-related experience (e.g., hospitality).
• Proven track record in achieving sales results.
• Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
• Ability to work with a diverse client base.
• Proficiency with Point of Sale (POS) systems, client tracking systems, and Microsoft Outlook/email.
• Must have authorization to work in the United States or the country where the position is based.

Preferred Qualifications :

• A college/university degree.
• Graduate Gemologist degree or previous Gemological Institute of America (GIA) coursework is preferred.
• Proficiency in multiple languages.

The hiring range for this position ranges from $19.98 to $27.03. The rate of pay offered will depend on candidates’ relevant skills and experience.