Client Care Assistant ( Retail Sales)

Spinelli Kilcollin; New York (NY); On-site; USD 60,000 - 65,000; Full time

Job summary

A leading fine jewelry brand is looking for a Client Care Assistant in their NYC Soho retail store. The successful candidate will assist in order processing, inventory management, and ensure exceptional customer service. Ideal traits include strong communication skills, readiness to work flexible hours, and a background in retail sales. Knowledge of fine jewelry is advantageous.

Qualifications

• Minimum of two years retail sales experience, preferably in fine jewelry or luxury market.
• Knowledge of fine jewelry (metals, diamonds, gemstones, care and maintenance) is a plus.

Responsibilities

• Work closely with the Client Care Specialist to process orders.
• Collaborate with inventory team to manage stock effectively.
• Support daily operational tasks and enhance customer experience.

Skills

Strong communication skills

Organizational skills

Flexibility

Team player

Customer service

Tools

Shopify

Hubspot

Job description

Client Care Assistant - NYC (Retail Sales)

Los Angeles-based fine jewelry brand Spinelli Kilcollin is seeking a Client Care Assistant based out of our NYC store. This role will support our Client Care Specialist and uphold our reputation for exceptional customer service in written and in person communication. The ideal candidate makes decisions quickly and with discernment, works well on a team, is organized, flexible and driven to succeed in a fast paced environment. This in-person role requires strong communication skills and ability to utilize cross functional collaboration.

This role reports directly to the NYC Store Manager and works closely with the Client Care Specialist and other Retail team members, as well as the Operations team. This position is based at our NYC Soho retail store and requires flexibility to work evenings, weekends, and holidays based on business needs.

Responsibilities include:

• Order Processing & Coordination: Work closely with the Client Care Specialist to process orders, ensuring accurate data entry for all web sales. Track orders through each stage of the fulfillment process to ensure timely and accurate completion.
• Inventory Management: Collaborate with the inventory team to identify which orders can be fulfilled immediately
• Supporting the Store and Operations Manager in daily tasks such as inventory audits, restocking packaging and other tasks that contribute to the store’s success
• Production & Shipping Collaboration: Coordinate with the production and shipping teams to ensure seamless movement of orders through the operations pipeline
• Supporting the Client Care specialist by being a quick learner and staying organized with great communication skills
• Keeping the client experience top of mind and making decisions that continue to build on the company’s success
• Creating solutions and utilizing follow up skills are key to the success of the role

Who you are:

• Based in the NYC Metropolitan area
• Approachable and friendly team-player, ready to join our quickly growing team!
• Ability to thrive in a goal-driven, fast-paced environment with a strong sense of urgency
• Demonstrates a strong work ethic and a collaborative, team-oriented approach
• Highly organized, strong attention to detail and flexibility to support operational tasks and move through tasks quickly
• Availability to work nights, weekends, and holidays to support retail events and meet demand
• Knowledge of fine jewelry (metals, diamonds, gemstones, care and maintenance)
• Minimum of two years retail sales experience, preferably in fine jewelry or an adjacent luxury market
• Experience with Shopify and Hubspot a plus

Base salary range is $60,000 to $65,000 commensurate with experience

To apply:

Send your resume and a cover letter to [e-mail]. Please include

three cultural figures who inspire you in any creative field and why.

Impeccable references are required.

We look forward to receiving your application and learning more about how you can contribute to Spinelli Kilcollin!

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

• Industries

  Retail

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