Client Advisor-Rockefeller Center (Mandarin Speaker)

Laurelton Jewelry; New York (NY); On-site; USD 31,000 - 41,000; Full time

Job summary

Tiffany & Co. in New York seeks a Client Advisor to embody the Tiffany brand in every client interaction, delivering exceptional service and driving sales.

You will deepen client relationships, capture data, and contribute to store goals while providing memorable experiences and upholding TEI standards.

Candidates should have luxury retail experience, strong communication skills, Mandarin preferred, and flexibility to work evenings, weekends, and holidays.

Qualifications

• Experience in retail or luxury retail or hospitality.
• Proven track record in achieving sales results.
• Flexibility to work non-traditional hours including days, nights, weekends and holidays.
• Ability to work with a diverse client base.
• Proficiency with Point of Sales (POS) systems, client tracking systems and Microsoft Outlook/email.
• Must have authorization to work in the United States.
• Mandarin Speaking.

Responsibilities

• Represent the Tiffany brand in client interactions and drive sales.
• Develop client relationships and exceed sales plans.
• Deliver memorable in-store experiences with the Tiffany Touch.
• Maintain hospitality and store amenities to create unique experiences and capture TEI feedback.

Skills

Luxury retail experience

Sales targets

Multilingual communication

POS systems

Microsoft Outlook

Customer service

Work authorization

Education

College/university degree

Graduate Gemologist (preferred)

Tools

POS systems

CRM/Client tracking

Job description

Overview:

Tiffany & Co... the name instills images of Beauty, Romance and the iconic Blue Box. It is a Symbol of Excellence. For 175 years, Tiffany has created a legacy of exquisite designs and romantic ideals. Tiffany & Co.'s rich heritage of celebrated artists, historic milestones and magnificent jewelry creates the foundation from which our employees build upon each day. Tiffany employees are passionate, kind and professionally committed. We hold ourselves and our co-workers to very high standards. We continually educate ourselves about new merchandise collections, cultures and the evolving luxury market. Our respect and love for the brand creates a workplace like no other.

We expect our employees to deliver the Tiffany Experience to each and every client and Tiffany is committed to creating an organization that recognizes and rewards excellence in service of this promise. For us, it is a dream to be associated with a company that is forever aligned with exquisite craftsmanship, timeless design and a dedicated commitment to corporate sustainability.

Responsibilities:

Client Advisorshold the critical position of embodying the Tiffany brand in each and every client interaction using the Tiffany touch; their own flair for making each client’s experience extraordinary. The Client Advisoris an excellent communicator and brand ambassador. His or her passion for Tiffany is conveyed in every conversation and an entrepreneurial spirit is prevalent in the make-up of every client advisor. Developing client relationships and exceeding sales plan is first and foremost in the Tiffany sales professional’s skill set. The love of building his/her own business by developing client relationships and exceeding sales plan is first and foremost in the Tiffany client advisor’s skill set.

Sales:

Deepen the relationship with our clients to drive lifetime loyalty and spend. Consistently achieve or exceed monthly, quarterly and annual store sales plan. Capture client data. Cultivate new and existing client relationships. Deliver a significant portion of sales through repeat client business. Drive business through key product pillars.

Service:

Elevate in store experience by consistently delivering memorable moments to every client. Demonstrate passion as a Tiffany brand ambassador during every selling ceremony using the Tiffany Touch; your personal touch. Demonstrate Client Experience Behaviors identified within the TEI program (Voice of Client Survey) and with Tiffany client experience vision. Execute best practices by optimizing hospitality and store amenities to create unique experiences and take action on TEI performance and client feedback.

Qualifications:

• Experience in retail or luxury retail or relevant client-related experience (e.g., hospitality).
• Proven track record in achieving sales results.
• Flexibility to work non-traditional hours, including days, nights, weekends and holidays.
• Ability to work with a diverse client base.
• Proficiency with Point of Sales (POS) systems, client tracking systems and Microsoft Outlook/email.
• Must have authorization to work in the United States or in the country where the position is based.
• Mandarin Speaking

Preferred Qualifications:

• A college/university degree.
• Graduate Gemologist degree or previous Gemological Institute of America (GIA) course work is preferred.
• Proficiency in multiple languages.

The hiring range for this position ranges from $22.19 – $30.02. The rate of pay offered will be dependent upon candidates’ relevant skills and experience.