Client Advisor - North Georgia Outlet

Dolce & Gabbana; Dawsonville (GA); Sur place; USD 42 000 - 66 000; Plein temps

Résumé du poste

Dolce & Gabbana in North Georgia Outlet seeks a Client Advisor to deliver exceptional service and drive store sales. You will act as brand ambassador, building lasting client relationships and maintaining luxury standards on the shop floor.

The role requires luxury retail experience, strong communication, and the ability to meet monthly targets while mentoring teammates and supporting merchandising. Fluency in English and comfort with CRM tools are important.

Qualifications

• Experience delivering high-quality, client-focused service.
• Experience in luxury fashion or accessories preferred.
• Strong sales performance and client engagement.
• Ability to build lasting relationships with clients.
• Comfort with digital clienteling and CRM tools.

Responsabilités

• Provide impeccable service and a brand ambassador.
• Tailor client experience to exceed expectations.
• Demonstrate product knowledge and brand heritage.
• Maintain CRM for client relationships and identify new clients.
• Achieve monthly and store sales targets.
• Support merchandising and shop floor maintenance.
• Use CRM/tools to source new clients.
• Uphold the brand image and policies.

Connaissances

Luxury retail

Client relationship

Sales target achievement

Excellent communication

Proactive mindset

Fluent English

Outils

CRM systems

POS systems

Description du poste

Dolce & Gabbana represents excellence rooted in its “Made in Italy” heritage. Every creation reflects the Brand’s commitment to craftsmanship, fatto a mano, innovation and quality. Guided by a strong dedication to sustainability, the Brand adopts certified materials and responsible practices, ensuring that contemporary luxury is created with respect for future generations.

ROLE

Dolce & Gabbana, a leader in the world of luxury fashion, has an exceptional Client Advisor career opportunity available at our North Georgia Outlet. The Client Advisor is responsible for delivering exceptional client experience while achieving individual and store sales goals. This role requires a strong understanding of luxury retail, a passion for fashion, and the ability to build lasting client relationships. The Client Advisor also supports the team in maintaining operational excellence and upholding the brand’s image and standards.

MISSION

Responsibilities (including, but not limited to):

• Provide impeccable service to our clients and be a true ambassador of the brand ensuring that every client is treated according to the Dolce & Gabbana expectations.
• Tailor the client experience in order to exceed their expectations while supporting the team by providing, mentoring and ensuring smooth running of the sales ceremony on the shop floor
• Demonstrate excellent knowledge of the products as well as of the Dolce & Gabbana history and heritage and serving as a role model by prioritizing client’s interest and consistently achieving monthly sales targets.
• Proactively using clientele tools and make the most of their time ensuring the achievement of individual and store goals, enhancing and developing the business.
• Ensure qualitative monitoring and updating (CRM), to build and retain relationships with our current customer and identify potential clients.
• Ensure the achievement of the sales goals, enhancing and developing the business
• Sourcing new clients using the CRM tools
• Maintaining and building productive long-term relationships with DG loyal clients
• Oversee the organization's sales policies, objectives and initiatives
• Assist in merchandising and maintenance of the shop floor

PROFILE

• Previous experience delivering high-quality, client-focused service, ideally within fashion and accessory retail, customer service, or luxury hospitality
• Consistently delivers strong sales results and sets a high standard through elevated client engagement on the sales floor
• Demonstrates personal taste and passion for the fashion culture, with the ability to create personalized looks
• Demonstrates a natural business mindset and an entrepreneurial spirit
• Open-minded, with an appreciation for a Maison that values audacity, authenticity, and creativity
• Strong team-centric attitude and commitment to achieving common goals
• At ease with using digital tools and applications; learn fast with new technologies
• Motivation to work in a fast-paced environment, able to multitask & prioritize
• Proactive, enthusiastic, and solution-oriented
• Excellent written, oral, and listening skills, in English and local language
• Embrace change and see it as an opportunity to grow and develop

Dolce & Gabbana is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively, and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

A career at Dolce & Gabbana offers the opportunity to contribute to a legacy defined by creativity, craftsmanship, and responsibility. Together, we continue to shape timeless fashion while advancing the Brand’s vision of sustainable luxury.

LOCATION: USA – DAWSONVILLE – GA