Client Advisor - North Georgia Outlet

Dolce & Gabbana S.r.l.; Georgia; On-site; USD 30,000 - 42,000; Full time

Job summary

Dolce & Gabbana, North Georgia Outlet, seeks a Client Advisor to deliver exceptional luxury retail service and achieve individual and store sales goals. The role requires deep product knowledge, strong client relationships, and the ability to uphold the brand’s image on the shop floor.

You will tailor the client experience, mentor teammates, and contribute to merchandising, CRM updates, and delivering a flawless customer journey in a fast-paced luxury environment.

Qualifications

• Proven experience in luxury retail or high-end customer service.
• Strong sales results and clienteling abilities.
• Excellent English and the local language.

Responsibilities

• Provide impeccable service to clients and be an ambassador of the brand.
• Tailor client experience and support the team on the shop floor.
• Demonstrate knowledge of products and Dolce & Gabbana history to drive sales targets.
• Proactively use clientele tools and CRM to develop relationships and reach store goals.
• Maintain CRM records to build and retain relationships with customers.
• Assist in merchandising and shop-floor upkeep.

Skills

Luxury retail

Client service

English proficiency

CRM knowledge

Tools

CRM software

Job description

Dolce & Gabbana represents excellence rooted in its “Made in Italy” heritage. Every creation reflects the Brand’s commitment to craftsmanship, fatto a mano, innovation and quality. Guided by a strong dedication to sustainability, the Brand adopts certified materials and responsible practices, ensuring that contemporary luxury is created with respect for future generations.

ROLE

Dolce & Gabbana, a leader in the world of luxury fashion, has an exceptional Client Advisor career opportunity available at our North Georgia Outlet. T The Client Advisor is responsible for delivering exceptional client experience while achieving individual and store sales goals. This role requires a strong understanding of luxury retail, a passion for fashion, and the ability to build lasting client relationships. The Client Advisor also supports the team in maintaining operational excellence and upholding the brand’s image and standards .

MISSION

Responsibilities (including, but not limited to):

• Provide impeccable service to our clients and be a true ambassador of the brand ensuring that every client is treated according to the Dolce & Gabbana expectations.
• Tailor the client experience in order to exceed their expectations while supporting the team by providing, mentoring and ensuring smooth running of the sales ceremony on the shop floor
• Demonstrate excellent knowledge of the products as well as of the Dolce & Gabbana history and heritage and serving as a role model by prioritizing client’s interest and consistently achieving monthly sales targets.
• Proactively using clientele tools and make the most of their time ensuring the achievement of individual and store goals, enhancing and developing the business.
• Ensure qualitative monitoring and updating (CRM), to build and retain relationships with our current customer and identify potential clients.
• Ensure the achievement of the sales goals, enhancing and developing the business
• Sourcing new clients using the CRM tools
• Maintaining and building productive long-term relationships with DG loyal clients
• Oversee the organization’s sales policies, objectives and initiatives
• Assist in merchandising and maintenance of the shop floor

PROFILE

• Previous experience delivering high-quality, client-focused service, ideally within fashion and accessory retail, customer service, or luxury hospitality
• Consistently delivers strong sales results and sets a high standard through elevated client engagement on the sales floor
• Demonstrates personal taste and passion for the fashion culture, with the ability to create personalized looks
• Demonstrates a natural business mindset and an entrepreneurial spirit
• Open-minded, with an appreciation for a Maison that values audacity, authenticity, and creativity
• Strong team-centric attitude and commitment to achieving common goals
• At ease with using digital tools and applications; learn fast with new technologies
• Motivation to work in a fast-paced environment, able to multitask & prioritize
• Proactive, enthusiastic, and solution-oriented
• Excellent written, oral, and listening skills, in English and local language
• Embrace change and see it as an opportunity to grow and develop

Dolce & Gabbana is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively, and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

A career at Dolce & Gabbana offers the opportunity to contribute to a legacy defined by creativity, craftsmanship, and responsibility. Together, we continue to shape timeless fashion while advancing the Brand’s vision of sustainable luxury.