CLIENT ADVISOR - NEIMAN MARCUS, CHICAGO

CELINE; Chicago (IL); On-site; USD 45,000 - 65,000; Full time

Job summary

CELINE, located in Chicago, IL, is seeking a dedicated retail professional to achieve sales targets and enhance customer engagement in a luxury setting. Ideal candidates will have at least 3 years of retail experience, especially in high-end environments, and a strong appreciation for luxury products.

The role requires effective communication skills, a passion for design, and the ability to work flexible hours, including evenings and weekends. Join CELINE to be part of a diverse and inclusive team dedicated to excellence in luxury retail.

Qualifications

• Minimum 3 years of experience in a retail setting focused on sales.
• Client book experience is strongly preferred.
• Familiarity with various software packages.

Responsibilities

• Meet sales targets and consignment goals.
• Incorporate product knowledge to maximize sales.
• Maintain and expand a client book.
• Support inventory control and shipping as needed.

Skills

Sales targeting

Product knowledge

Customer information management

General housekeeping

Client account management

Tools

Retail software

Job description

Symbol of elegance and authentic luxury with its sophisticated and timeless Collections, CELINE is a French Leather-Goods and Couture House, driven by a strong artistic and holistic vision. CELINE’s ambition is to be one of the most iconic luxury brands worldwide.

YOUR IMPACT

• Meet individual and store sales targets and consignment goals
• Incorporate product knowledge in the sales process with the result of maximizing sales, units sold per transaction, and the dollar value of each transaction
• Adhere to all company policies
• Capture all relevant customer information for entry in database
• Promote store events through email, phone, and personalized notes
• Maintain and expand a client book
• Consistently follow up with any shipping, alteration, or other issues related to clients
• Assist in general housekeeping and the maintenance of the store image
• Support shipping and receiving and inventory control as requested

KEYS FOR SUCCESS

Experience

• Position requires minimum 3 years in a retail setting, with a focus on sales, preferably in a luxury setting
• Computer literate; learn and use various software packages

Competencies

• Candidates with client books strongly preferred
• Desire to work in a retail setting, with a focus on sales
• Passion for luxury product with an appreciation for design
• Tech Savvy - ability to learn and utilize various software programs
• Service orientation and customer focused
• Ability to work a flexible schedule based on business needs which includes, evenings, weekends and holidays

Languages: Foreign Languages a plus

Workplace: CHICAGO, IL

Other Information

Potential starting date: As soon as possible

OUR COMMITMENT

CELINE is an equal opportunity employer. We want to offer an inclusive environment of mutual respect where we welcome diversity and all our employees feel included, developed, and heard. We are committed to the prevention of all discrimination, providing equal opportunities to all applicants irrespective of gender, gender expression, disability, origin, background, religious beliefs or sexual orientation or any other basis protected by law. CELINE recruits and recognizes all types of talent and singularities.